Front Office Coordinator

Arc @ UNSW; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Cake

Volleyball

Arc Wellness

Job summary

Arc @ UNSW is seeking a capable Front Office Coordinator to lead front desk operations, bookings, and admin support for student life initiatives. You’ll supervise casual Student Support Officers, manage resources, and keep Arc’s spaces welcoming and well-organised.

Strong customer service, discretion, and teamwork are essential; you’ll liaise with staff and stakeholders to ensure smooth daily operations. Join a campus-friendly team at UNSW and contribute to a vibrant student experience with

Qualifications

• Passion for student life and student support.
• Experience in administration and customer service.
• Strong communication skills, with accuracy and attention to detail.
• Ability to maintain discretion and confidentiality in sensitive matters.
• Experience supervising casual staff or teams.
• Willingness to work independently and in a team; flexibility for after-hours meetings.

Responsibilities

• Represent Arc by delivering outstanding customer service at front desk and online channels.
• Demonstrate and promote a passion for student life on campus.
• Manage internal and external bookings for rooms, resources, and services.
• Process payments (EFTPOS and invoices) for memberships, volunteering, and clubs.
• Maintain office systems, mail handling, cash flow records, and access permissions.
• Supervise casual Student Support Officers, including recruitment, rostering and mentoring.
• Provide administrative support to Arc’s Volunteering & Wellness departments.

Skills

Customer service

Administration

Communication

Discretion & confidentiality

Staff supervision

Teamwork

Tools

Microsoft Excel

Job description

Arc is the cool older sibling at UNSW. We pride ourselves on our obsession with student life because we know that the best part of going to uni is all the fun stuff you do outside the classroom. Our mission is to create the best student experience, and we do that through a huge range of opportunities and services available to students online and in person. Working at Arc you’ll join a welcoming team of passionate people who believe in listening to students, working together and constantly being better. Plus, there are plenty of employee perks like cake, volleyball, Arc Wellness and heaps more.

About The Role

The Front Office Coordinator’s role is a dynamic blend of front-facing service and behind-the-scenes coordination and administration. Working mainly on the front desk, the position serves as the first point of contact for students, staff, and stakeholders - providing a welcoming, helpful, and solutions-focused presence at Arc Front Desk. As well, the role supports the overall functioning of the front office by overseeing systems, supplies, and processes that keep Arc’s spaces running smoothly.

This structure allows the role to remain grounded in student-facing experiences while ensuring the front office continues to be a high-functioning, well-resourced, and welcoming hub for the wider organisation.

KEY TASKS & ACCOUNTABILITIES

Reception & Customer Service

• Represent Arc by delivering exceptional customer service through face-to-face and online communications.
• Demonstrate and promote a strong passion for student life and engagement on campus
• Manage internal and external bookings for Arc’s rooms, resources, and services.
• Process payments (both EFTPOS and invoices) for Arc initiatives including Membership, Volunteering, and Clubs
• Maintain administrative systems such as mail handling, cash flow records, secretarial allowances, and building access permissions.

Front Office Oversight & Administration

• Maintain a high-quality, practical and well-resourced office space, coordinating shared resources, equipment and maintenance to meet the needs of students, staff and stakeholders.
• Devise and implement processes to improve overall office functioning
• Oversee the restocking and ordering of office supplies, equipment, and first aid materials to ensure Arc’s spaces remain safe, functional, and well-resourced for all teams.
• Maintain and monitor the Front Office budget, including reviewing monthly expenditure and ensuring spending is accurately recorded.
• Supervise a team of casual Student Support Officers (casual receptionists) which includes:
  • Recruitment, training, rostering and oversight of their day-to-day tasks
  • Mentoring in customer service delivery, system improvement, and communication.
  • Act as a key point of contact between students, Front Office and internal teams, ensuring information is shared accurately and consistently across the organisation
• Provide regular administrative and coordination support to Arc’s Volunteering & Wellness departments.

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

SELECTION CRITERIA

• Passion for student life, student experience and student support.
• Strong interpersonal skills and positive attitude with an emphasis on the ability to liaise with a wide range of people from all levels within, and external to, Arc.
• Demonstrated experience in administration and customer service.
• Strong communication skills, both verbal and written, with a high level of accuracy and attention to detail.
• Demonstrated experience in maintaining a high level of discretion, integrity and confidentiality when dealing with sensitive issues.
• Willingness to work independently and in a team environment.
• Demonstrated flexibility, including the ability to adapt to and work effectively within a variety of situations and attend after hours team meetings.
• Strong ethical and professional work attitude.

DESIRABLE

• Proficiency in Microsoft Excel and demonstrated ability to confidently learn and use a range of digital systems
• Capability in supervising, training, and coordinating staff or teams
• A continuous improvement mindset, with a focus on improving systems, processes and ways of working

APPLICATIONS CLOSE

Applications close on Sunday 1 November 2026, 11.59 PM.

For any questions, please email (****@arc.unsw.edu.au)