Student Front Desk & Office Operations Lead

Arc @ UNSW; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Cake

Volleyball

Arc Wellness

Job summary

Arc @ UNSW is seeking a capable Front Office Coordinator to lead front desk operations, bookings, and admin support for student life initiatives. You’ll supervise casual Student Support Officers, manage resources, and keep Arc’s spaces welcoming and well-organised.

Strong customer service, discretion, and teamwork are essential; you’ll liaise with staff and stakeholders to ensure smooth daily operations. Join a campus-friendly team at UNSW and contribute to a vibrant student experience with

Qualifications

• Passion for student life and student support.
• Experience in administration and customer service.
• Strong communication skills, with accuracy and attention to detail.
• Ability to maintain discretion and confidentiality in sensitive matters.
• Experience supervising casual staff or teams.
• Willingness to work independently and in a team; flexibility for after-hours meetings.

Responsibilities

• Represent Arc by delivering outstanding customer service at front desk and online channels.
• Demonstrate and promote a passion for student life on campus.
• Manage internal and external bookings for rooms, resources, and services.
• Process payments (EFTPOS and invoices) for memberships, volunteering, and clubs.
• Maintain office systems, mail handling, cash flow records, and access permissions.
• Supervise casual Student Support Officers, including recruitment, rostering and mentoring.
• Provide administrative support to Arc’s Volunteering & Wellness departments.

Skills

Customer service

Administration

Communication

Discretion & confidentiality

Staff supervision

Teamwork

Tools

Microsoft Excel

Job description

Arc @ UNSW is seeking a capable Front Office Coordinator to lead front desk operations, bookings, and admin support for student life initiatives. You’ll supervise casual Student Support Officers, manage resources, and keep Arc’s spaces welcoming and well-organised.

Strong customer service, discretion, and teamwork are essential; you’ll liaise with staff and stakeholders to ensure smooth daily operations. Join a campus-friendly team at UNSW and contribute to a vibrant student experience with