Front Office Attendant - Part Time

Crown Resorts; Sydney; On-site; AUD 43,353,000 - 65,031,000; Part time

Benefits offered by this job

Competitive hourly rate

Complimentary meals at on-site staff餐

Staff accommodation discounts

Uniform provided and laundered

Discounts at Crown F&B venues

Group-wide recognition program

Diversity & inclusion committees

Health & wellbeing discounts

Job summary

Crown Sydney, part of Crown Resorts, is seeking enthusiastic Part Time Front Office Attendants at our Barangaroo property. Ideal for students studying Hospitality or Tourism, this role puts you at the heart of guest experience in a luxury hotel environment.

You will check guests in/out, allocate rooms, process payments, and use Opera PMS. This busy, guest-focused position offers 20–30 hours per week across a 24/7 roster, with meals and staff discounts included.

Qualifications

• Front desk experience is helpful but not required.
• Willing to work a 24/7 rotating roster.
• Available to commit to 20–30 hours per week.
• Excellent guest service and communication skills.
• Ability to operate Opera PMS and related systems.

Responsibilities

• Check guests in and out; manage front-desk operations.
• Allocate rooms and escort guests as required.
• Confirm and process payments accurately.
• Enter guest information in Opera PMS accurately.
• Provide tailored guest experiences and collaborate with departments.
• Answer guest queries and assist as needed.
• Assist in reservation processes when required.

Skills

Customer service

Communication skills

Attention to detail

Flexible schedule

Hospitality mindset

Education

Studying Hotel Management / Hospitality / Tourism

Tools

Opera PMS

Job description

The role:

At Crown Resorts, we create memorable experiences for our guests and meaningful careers for our people. We value passion, curiosity, and a drive to grow, and we're committed to supporting our team members to learn, develop, and thrive.

Crown Sydney is seeking enthusiastic Part Time Front Office Attendants to join our iconic Barangaroo property. This opportunity is ideal for students currently studying Hotel Management, Hospitality or Tourism, or those who are looking to expand a career within a world-class luxury hotel environment.

As part of our Front Office team, you'll be at the heart of the guest experience, delivering exceptional service to guests, visitors, and VIPs while working in a fast-paced and dynamic setting.

You'll collaborate with a range of departments including Bell Services, Concierge, Spa & Recreation, Housekeeping, Food & Beverage, and Gaming, gaining valuable exposure across our integrated resort and building a strong foundation for your hospitality career.

If you're passionate about customer service and looking for an opportunity to get your foot in the door with one of Sydney's leading luxury hotels, we'd love to hear from you!

You'll be:

• Checking guests in and out, ensuring smooth front-desk operations
• Appropriately allocating rooms and escorting guests to their destination as required
• Confirming and processing accurate payment processing
• Using the Opera PMS system to accurately enter guest information and visit history is up-to-date
• Providing tailored and elevated guest experiences, collaborating with cross-functional departments
• Answering guest queries and offering assistance when guests may require additional support
• Assisting in the reservation processes where required

You'll bring:

• A customer-oriented mindset and a passion for creating elevated guest experiences
• Strong interest in creating a career within Front Office Operations and luxury hotels
• Flexibility to work across a 24/7 rotating roster (including weekends and overnights)
• Availability to commit to 20-30 hours per week, across 4-5 shifts
• Strong communication skills and ability to manage multiple tasks in a fast-paced environment
• Strong attention to detail, combined with the ability to quickly learn and confidently use a broad range of technologies and systems

On offer to you:

• Competitive hourly rate of $30.26 per hour + penalties + super
• Opportunity to commence your hotel career within a luxury, integrated resort
• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• A tailored uniform, that's washed and laundered free for every shift by our on-site wardrobe team
• Take part and be rewarded in Crown's group-wide recognition and awards program
• Opportunity to contribute to Crown's community, diversity & inclusion committees
• Access to discounts across health & wellbeing, novated leasing options & more

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.