Front Office Attendant - Full-Time

Crown Resorts; Sydney; On-site; AUD 34,000 - 49,000; Full time

Benefits offered by this job

Complimentary meals

Accommodation discounts

Uniform provided

Recognition program

Staff discounts

Job summary

Crown Resorts is hiring Front Office Attendants for Crown Sydney in Sydney to join our luxury hotel team. You’ll be at the heart of guest service, checking in guests, allocating rooms, handling payments and using Opera PMS to maintain guest histories.

We offer an attractive hourly rate, penalties and super, 20–30 hours across 4–5 shifts, and staff benefits including meals, accommodation discounts, and uniform care as part of a supportive, growth‑oriented work culture.

Qualifications

• Customer-oriented mindset with a passion for elevated guest experiences.
• Strong communication skills and ability to manage multiple tasks in a fast-paced environment.
• Willingness to work a 24/7 rotating roster, including weekends and overnights.

Responsibilities

• Check guests in and out, ensuring smooth front-desk operations.
• Allocate rooms and escort guests as required.
• Process payments accurately and use Opera PMS for guest data.
• Provide tailored guest experiences and collaborate with cross-functional teams.
• Assist in reservation processes when required.

Skills

Customer focus

Communication skills

Flexibility

Multitasking

Tools

Opera PMS

Job description

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role:

At Crown Resorts, we create memorable experiences for our guests and meaningful careers for our people. We value passion, curiosity, and a drive to grow, and we're committed to supporting our team members to learn, develop, and thrive.

Crown Sydney is seeking enthusiastic Full-Time Front Office Attendants to join our iconic Barangaroo property. This opportunity is ideal for passionate hoteliers looking to create an exciting career within a world-class luxury hotel environment.

As part of our Front Office team, you'll be at the heart of the guest experience, delivering exceptional service to guests, visitors, and VIPs while working in a fast-paced and dynamic setting.

You'll collaborate with a range of departments including Bell Services, Concierge, Spa & Recreation, Housekeeping, Food & Beverage, and Gaming, gaining valuable exposure across our integrated resort and building a strong foundation for your hospitality career.

If you're passionate about customer service and looking for an opportunity to accelerate your career in one of Sydney's leading luxury hotels, we'd love to hear from you!

You’ll be:

Checking guests in and out, ensuring smooth front-desk operations

Appropriately allocating rooms and escorting guests to their destination as required

Confirming and processing accurate payment processing

Using the Opera PMS system to accurately enter guest information and visit history is up-to-date

Providing tailored and elevated guest experiences, collaborating with cross-functional departments

Answering guest queries and offering assistance when guests may require additional support

Assisting in the reservation processes where required

You’ll bring:

• A customer-oriented mindset and a passion for creating elevated guest experiences
• Strong interest in creating a career within Front Office Operations and luxury hotels
• Flexibility to work across a 24/7 rotating roster (including weekends and overnights)
• Availability to commit to 20-30 hours per week across 4-5 shifts
• Strong communication skills and ability to manage multiple tasks in a fast-paced environment

On offer to you:

• Competitive hourly rate of $30.26 per hour + penalties + super
• Opportunity to learn from seasoned hotel leaders who will give you the chance to progress
• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• A tailored uniform, that’s washed and laundered free for every shift by our on-site wardrobe team
• Take part and be rewarded in Crown’s group-wide recognition and awards program
• Opportunity to contribute to Crown’s community, diversity & inclusion committees
• Access to discounts across health & wellbeing, novated leasing options & more

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.