Front Office All-Rounder — Guest Experience & Night Audit

Holiday Inn Express; Maroochydore; On-site; AUD 42,000 - 58,000; Full time

Benefits offered by this job

Training program

Global discounts

Food & beverage perks

Job summary

Holiday Inn Express is seeking a proactive Front Office All-Rounder for the Sunshine Coast opening. You will welcome guests, handle check-ins and reservations, and contribute to a warm, efficient front office experience.

You should be flexible to rotate rosters, prepared to obtain RSA certification, and ready for occasional night audit tasks. Experience with PMS like Opera is a bonus and training will be provided.

Qualifications

• Need customer-focused hospitality skills.
• Willingness to work a rotating roster and night shifts.

Responsibilities

• Assist guests with check-ins/check-outs and reservations.
• Resolve guest issues promptly to create memorable experiences.

Skills

Customer service

Guest communication

Flexibility

Night shifts

RSA certification

Tools

Opera PMS

Job description

Holiday Inn Express is seeking a proactive Front Office All-Rounder for the Sunshine Coast opening. You will welcome guests, handle check-ins and reservations, and contribute to a warm, efficient front office experience.

You should be flexible to rotate rosters, prepared to obtain RSA certification, and ready for occasional night audit tasks. Experience with PMS like Opera is a bonus and training will be provided.