Front Office Administrator / Customer Service

Simmark; Bowral; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Immediate start

Stable position

Varied enquiries

Job summary

Simmark is seeking a friendly Front Office Administrator to be the first point of contact for customers in Bowral. The role centers on handling incoming calls and emails and supporting daily enquiries for our electrical, solar, and maintenance services.

You’ll work from our Bowral office, collaborating with the Scheduler/Operations Coordinator to confirm appointments and record customer details in our systems. Strong communication and organisational skills are essential.

Qualifications

• Excellent phone manner and customer service skills.
• Confident handling a high volume of incoming calls.
• Strong verbal and written communication capabilities.
• Proficient computer skills; experience with email and Google Workspace.
• Basic experience with CRM or job-management systems; ability to learn quickly.

Responsibilities

• Answer and manage incoming customer phone calls.
• Monitor and respond to customer emails.
• Record new enquiries and details accurately in systems.
• Direct enquiries to appropriate person/department.
• Make outbound calls to confirm appointments.
• Communicate appointment details and follow up as needed.
• Support Scheduler/Operations Coordinator with customer communications.
• Complete ad hoc administrative tasks.

Skills

Phone etiquette

High-volume calls

Verbal communication

Written communication

Computer skills

Google Workspace

CRM basics

Attention to detail

Organisation

Interdepartmental collaboration

Tools

CRM systems

Job description

Front Office Administrator / Customer Service

Simmark | Electrical

• Air Conditioning
• Solar
• Batteries
• Maintenance

Starting within the Month, Based At our Bowral Factory

About Simmark

Simmark is an established electrical and energy services business providing electrical, air conditioning, solar, battery and maintenance services to residential and commercial customers.

We are looking for a friendly, organised and confident Front Office Administrator to become the first point of contact for our customers and support the day-to-day flow of enquiries into the business.

About the Role

You will be based out of our BOWRAL office.

This is a customer-facing administration role, with the majority of your day focused on managing incoming phone calls and emails.

You'll be the first person many of our customers speak with, so we're looking for someone who is professional, approachable and comfortable spending a significant part of their day on the phone.

You’ll work closely with our Scheduler / Operations Coordinator, receiving new enquiries and helping confirm appointments that have been allocated to our technicians.

Your primary responsibilities will include:

• Answering and managing incoming customer phone calls
• Monitoring and responding to incoming customer emails
• Taking details of new electrical, air conditioning, solar, battery and maintenance enquiries
• Accurately recording customer and job information within our systems
• Directing enquiries to the appropriate person or department when required
• Making outbound calls to customers to confirm appointments placed into the schedule
• Communicating appointment details and relevant information to customers
• Following up customers where additional information is required
• Maintaining clear and professional communication with customers
• Supporting the Scheduler / Operations Coordinator with customer communication
• Completing minor administrative and ad hoc office tasks as required

While there will be some general administration involved, the bulk of this position is managing customer enquiries, phone calls and appointment communication.

About You

We're looking for someone who genuinely enjoys speaking with people and can provide a professional and helpful experience from the first phone call.

You’ll ideally have:

• Excellent phone manner and customer service skills
• Confidence handling a high volume of incoming calls
• Strong verbal and written communication
• Good general computer and IT skills
• Experience with email, Google Workspace or similar office platforms
• Basic experience with CRM or job-management systems, or the ability to learn them quickly
• Good attention to detail when recording customer and job information
• The ability to remain organised when managing multiple enquiries
• A positive and practical approach to solving customer enquiries
• The ability to work closely with schedulers, technicians and other office staff

Previous experience within an electrical, air conditioning, construction, maintenance or trades/service business would be an advantage, but is not essential.

More important is your ability to communicate well, stay organised and confidently manage customers over the phone.

What We're Offering

• Immediate start available
• Stable position within an established trades business
• Varied customer enquiries across electrical, air conditioning, solar, batteries and maintenance
• A clearly defined role focused primarily on customer communication
• Supportive office and field team environment
• Opportunity to develop your knowledge of the electrical and air conditioning service industry

If you're an experienced receptionist, customer service professional or administrator who enjoys being on the phone and being the first point of contact for customers, we'd like to hear from you.