Front Office & Customer Service Lead (Electrical & Solar)

Simmark; Bowral; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Immediate start

Stable position

Varied enquiries

Job summary

Simmark is seeking a friendly Front Office Administrator to be the first point of contact for customers in Bowral. The role centers on handling incoming calls and emails and supporting daily enquiries for our electrical, solar, and maintenance services.

You’ll work from our Bowral office, collaborating with the Scheduler/Operations Coordinator to confirm appointments and record customer details in our systems. Strong communication and organisational skills are essential.

Qualifications

• Excellent phone manner and customer service skills.
• Confident handling a high volume of incoming calls.
• Strong verbal and written communication capabilities.
• Proficient computer skills; experience with email and Google Workspace.
• Basic experience with CRM or job-management systems; ability to learn quickly.

Responsibilities

• Answer and manage incoming customer phone calls.
• Monitor and respond to customer emails.
• Record new enquiries and details accurately in systems.
• Direct enquiries to appropriate person/department.
• Make outbound calls to confirm appointments.
• Communicate appointment details and follow up as needed.
• Support Scheduler/Operations Coordinator with customer communications.
• Complete ad hoc administrative tasks.

Skills

Phone etiquette

High-volume calls

Verbal communication

Written communication

Computer skills

Google Workspace

CRM basics

Attention to detail

Organisation

Interdepartmental collaboration

Tools

CRM systems

Job description

Simmark is seeking a friendly Front Office Administrator to be the first point of contact for customers in Bowral. The role centers on handling incoming calls and emails and supporting daily enquiries for our electrical, solar, and maintenance services.

You’ll work from our Bowral office, collaborating with the Scheduler/Operations Coordinator to confirm appointments and record customer details in our systems. Strong communication and organisational skills are essential.