Front-of-Store Service Leader | Customer Experience Manager

The Coles Group; Penrith; Presencial; AUD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5% discount

Double discount events

MyThanks recognition

Management training

Novated car leases

Share plan

Paid parental leave

Descripción de la vacante

The Coles Group in Penrith Westfield is seeking a Customer Service Manager to lead the customer service department and front-of-store operations. Reporting to the Store Manager, you will oversee checkouts and the service desk, ensuring a welcoming environment for customers and the local community.

You will coach and develop your team, drive a one-team culture focused on health, safety and customer experience, and ensure high service standards across all touchpoints within the store.

Formación

• Experience leading a customer-facing team in a fast-paced environment.
• Proven ability to coach, develop and roster staff to meet sales targets and cost controls.
• Maintain high service standards and safe checkout areas.
• Drive a one-team culture prioritising health, safety and wellbeing.
• Always seek toUnderstand diverse customers to deliver outstanding shopping experiences.

Responsabilidades

• Hold full accountability for the day-to-day running of the customer service department and front of store operations.
• Oversee checkouts and customer service desk and ensure the store presents well and engages customers and the local community.
• Lead, coach and develop the team to meet sales targets, cost control and rostering requirements.

Conocimientos

Leadership

Coaching

Roster management

Customer service

Health & safety

Customer focus

Descripción del empleo

The Coles Group in Penrith Westfield is seeking a Customer Service Manager to lead the customer service department and front-of-store operations. Reporting to the Store Manager, you will oversee checkouts and the service desk, ensuring a welcoming environment for customers and the local community.

You will coach and develop your team, drive a one-team culture focused on health, safety and customer experience, and ensure high service standards across all touchpoints within the store.