Customer Service Manager - Coles Supermarkets - Moonee Beach

Coles Group; Moonee Beach; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Discounts

Mythanks recognition

Learning pathway

Novated car leases

Share plan

Paid parental leave

Job summary

Coles Group in Moonee Beach is seeking a Customer Service Manager to oversee the customer service department and front-of-store operations. You will manage checkouts, the service desk, and lead a team to deliver a welcoming, well-presented store experience for customers and the local community.

The role emphasizes leadership development, coaching and a strong focus on safety, customer obsession, and a one-team culture, with opportunities for growth and a structured learning pathway within Coles

Qualifications

• Previous experience in a fast-paced customer facing environment.
• Proven leadership experience with coaching and developing a team to meet sales targets, cost control and rostering requirements.
• Maintain excellent service standards, keeping the checkout area clean and safe for our team and customers.
• Drive a one team culture that prioritises team health, safety and wellbeing.
• Be customer obsessed and continually seek to better understand diverse customers for an outstanding shopping experience.

Responsibilities

• Oversee day-to-day running of the customer service department and front of store operations.
• Responsible for checkouts and customer service desk and contribute to a well-presented, welcoming store environment.
• Lead, coach and develop the team to meet sales targets, cost control and rostering requirements.

Skills

Leadership

Coaching

Customer service

Rostering

Safety

Customer focus

Job description

Customer Service Manager - Coles Supermarkets - Moonee Beach

In a company as invested in its future leaders as we are, there's always support for you to learn, grow and move. A role in Leadership gives you the opportunity to build on what you know, develop skills in new areas and explore other ways you can make a difference to the customers and communities you serve. If you're ready to take the next step in your career here, now's the time!

About the Role

Reporting to the Store Manager, you'll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

About you and your skills

• Previous experience working in a fast-paced customer facing environment
• Proven leadership experience as you'll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
• To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
• To drive a one team culture which puts our team members health, safety and wellbeing first
• To be customer obsessed and continually seek to better understand our diverse customers to ensure we're always provide an outstanding shopping experience

What's in it for you?

• More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Structured and long term learning pathway: Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next.
• Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
• Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

Employment Type: Full time