Customer Service Leader | Team Growth & Experience

The Coles Group; City Of Greater Geraldton; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Team discount

Double discount periods

Recognition program

Leadership training

Novated car leases

Employee share plan

Paid parental leave

Store ownership opportunity

Job summary

The Coles Group is seeking a Store Leader in Geraldton to drive day-to-day customer service and front-of-house operations. You’ll oversee checkouts, the service desk and store presentation, while leading a team to achieve sales targets and maintain safety standards.

You’ll foster a one-team culture, focus on health and wellbeing, and continually enhance the shopping experience for our diverse customer base. This is a full-time, on-site role within the Coles network.

Qualifications

• Previous experience in a fast-paced customer facing environment.
• Proven leadership to coach and develop a team to meet targets and rostering requirements.
• Maintain excellent service standards and a clean, safe checkout area.

Responsibilities

• Oversee day-to-day running of the customer service department and front of store operations.
• Take accountability for checkouts and customer service desk, ensuring an inviting store presentation.
• Lead, coach and develop the team to meet sales targets, cost controls and rostering needs.
• Promote a one-team culture prioritising team members' health, safety and wellbeing.
• Drive a standout shopping experience for diverse customers.

Skills

Leadership experience

Customer facing

Rostering

Cash handling

Health and safety

Customer service

Job description

The Coles Group is seeking a Store Leader in Geraldton to drive day-to-day customer service and front-of-house operations. You’ll oversee checkouts, the service desk and store presentation, while leading a team to achieve sales targets and maintain safety standards.

You’ll foster a one-team culture, focus on health and wellbeing, and continually enhance the shopping experience for our diverse customer base. This is a full-time, on-site role within the Coles network.