Customer & People Leader – Local Store Experience

Coles Group; Town of Cambridge; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee discount

Double discount

MyThanks recognition

Learning & development

Novated car leasing

Share plan

Paid parental leave

Job summary

Coles Local in Floreat, WA, is seeking a Customer & People Manager to lead a passionate team across all store areas. You’ll inspire exceptional service, coach staff and ensure great customer experiences while building a vibrant community hub.

In this hands-on leadership role you’ll manage rostering, performance coaching, and day-to-day operations, with flexibility for early mornings, evenings and weekends. Join us to champion ‘Foodie Inspiration’ and better living for Australians.

Qualifications

• Experience leading a team to deliver great service and engage customers.
• Commitment to delivering excellent customer experiences with enthusiasm and pace.
• Lead a team of passionate customer-facing members.
• Strong commercial acumen and leadership—rostering, performance management, coaching.

Responsibilities

• Lead a team across replenishment, fresh produce and service checkouts.
• Inspire customers’ weekly shop and deliver exceptional service.
• Coach, develop and build capability, driving accountability.
• Engage with customers and communities to promote Coles Local.

Skills

Team leadership

Customer focus

Communication

Coaching

Roster management

Flexible hours

Energetic

Job description

Coles Local in Floreat, WA, is seeking a Customer & People Manager to lead a passionate team across all store areas. You’ll inspire exceptional service, coach staff and ensure great customer experiences while building a vibrant community hub.

In this hands-on leadership role you’ll manage rostering, performance coaching, and day-to-day operations, with flexibility for early mornings, evenings and weekends. Join us to champion ‘Foodie Inspiration’ and better living for Australians.