Customer Service Manager - Coles Supermarkets - Gungahlin

Coles Group; District of Gungahlin; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

5% year-round discount on purchases

Recognition through 'mythanks' digital platform

Structured learning pathway

Novated car leases

Participation in share ownership plan

Paid parental leave

Job summary

A leading Australian retailer in Gungahlin is seeking a Retail Leader to oversee the customer service department. The role involves managing daily operations, driving team performance, and ensuring excellent service standards. Ideal candidates will have leadership experience in a fast-paced environment, with a focus on customer satisfaction. The position offers various benefits including discounts, recognition programs, and training opportunities.

Qualifications

• Experience in a fast-paced customer facing environment.
• Proven ability to lead, coach and develop a team.
• Commitment to maintaining service standards.

Responsibilities

• Manage daily operations of customer service department.
• Ensure the checkout area is clean and safe.
• Drive a culture prioritizing team member health and safety.

Skills

Leadership experience

Customer service

Fast-paced environment

Safety awareness

Job description

Overview

From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a store, distribution centre, manufacturing site, or on the road, you’re an important part of an Aussie icon at the heart of the nation.

About The Role

Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

About You And Your Skills

• Previous experience working in a fast-paced customer facing environment
• Proven leadership experience as you’ll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
• To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
• To drive a one team culture which puts our team members health, safety and wellbeing first
• To be customer obsessed and continually seek to better understand our diverse customers to ensure we’re always provide an outstanding shopping experience

What’s in it for you?

• 5% discount year-round on Coles Supermarket and Liquor online and in-store purchases; additional double-discount periods (10%) occur at various times throughout the year, plus exclusive deals
• Recognition through Coles values via the digital platform ‘mythanks’; points can be redeemed in the online shop for gifts and retailer gift cards
• Structured and long-term learning pathway with induction, management and people leadership training
• Novated car leases available for eligible team members
• Share ownership: participate in the Coles Group share plan for eligible team members
• Paid parental leave for permanent team members

About The Recruitment Process

We’re continuing to build a gender equitable team, and a culture that is diverse, inclusive and welcoming as the communities we serve. We are committed to a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. We’re happy to adjust our recruitment process to support candidates with disability. For further information and contact details visit the ‘Our Recruitment Process’ section of our careers site or email [e-mail]

Job ID: 164678

Employment Type: Full time

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Retail