Front Of House: Warm Café Host In North Adelaide

Cafe Pellegrini; Adelaide; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Employee discounts on products

Health & Wellness Programs

Centre facilities access

Career advancement opportunities

Job summary

Northline in Adelaide is seeking a Casual Customer Service Officer to be the friendly first contact for our customers, handling inquiries, quotes, and freight movements with care and professionalism. You will work Monday to Friday, 7:30am to 6:00pm, with flexibility to cover shifts.

Prior experience in call centre, hospitality or retail is valued, along with strong communication and data-entry skills. Join a team that values development, offers employee benefits and access to centre facilities

Qualifications

• Excellent customer service and problem-solving abilities to assist members and patrons.
• Experience in sales or customer-facing roles, preferably in fitness or service industries.
• Ability to work in a team and maintain a positive, professional culture.
• Proficient computer skills including Outlook, Word and Excel.
• Experience handling cash, POS, and EFTPOS transactions.
• Willingness to pick up extra shifts and be reliable.
• Ability to communicate clearly and professionally with customers and staff.
• Attention to detail and accurate data entry across systems.

Responsibilities

• Be the friendly first point of contact for inbound customer inquiries.
• Keep customers and teammates updated on freight movements and inquiries via calls.
• Assist customers by connecting with the right teams for timely solutions.
• Respond to customer emails accurately and efficiently.
• Proactively communicate delays and updates to keep customers informed.
• Build strong relationships with customers and teammates across the network.
• Take ownership of enquiries and collaborate to deliver a great customer experience.

Skills

Customer service

Problem solving

Sales background

Team player

MS Office

Cash handling

Reliability

Communication

Attention to detail

Pressure handling

Adaptability

Education

National Police Check

Working with Children Check

First Aid Certification

CPR Certification

Tools

Microsoft Office Suite

Job description

The Customer Services Officer is the face of the Centres and plays an important role in ensuring our members and patrons receive exceptional customer services in an environment where they can Play, Train and Perform.

• Exceptional customer service ability, with the ability to problem solve and communicate effectively to customers
• Strong sales and customer service background preferable in the fitness industry
• Previous experience working in a team environment and foster a positive & professional culture
• Proficient computer skills - Microsoft Office - Outlook, Word, and Excel
• Experience with handling cash, point of sale and EFTPOS transactions
• Flexibility to pick up extra shifts as they arise when required.
• You must be reliable and able to work autonomously.
• Have a willingness to support others, work cooperatively as part of a team and be adaptable
• Be self-motivated with excellent personal presentation and a positive and professional attitude
• Must have a pro-active attitude
• Attention to detail and accurate data entry skills
• Must be reliable, responsible & punctual
• Willingness to learn and ability to communicate effectively
• Ability to work in a diverse environment
• Work well under pressure

Qualifications

• Current National Police and Working with Children Checks
• Current Provide First Aid and CPR Certification
• Opportunities available to advance your career
• Access to all centre facilities as part of employment
• Access to employee Health & Wellness Programs
• Employee discounts on products
• Employee Assistance Program offering counselling and support services.
• Complimentary annual flu shots.

SSALC/Y Aquatic is committed to child safety. All applicants undergo reference checks, a Working With Children Check, Criminal Check and completion of a Medical Declaration form.

YMCA Aquatic and Event Services are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.

Be the voice of Northline and help keep freight, customers and communities moving.

As a Customer Service Officer , you’ll be one of the first points of contact for our customers, playing an important role in delivering a positive customer experience. From organising collections and providing quotes to answering freight enquiries and keeping customers informed, you’ll help ensure every interaction is handled with care, confidence and professionalism.

We currently have a Casual opportunity available , working Monday to Friday, with flexibility required to work shifts between 7:30am and 6:00pm .

Whether you’re coming from a call centre, hospitality, retail or another customer‑focused environment, this could be the perfect opportunity to bring your people skills into the freight and logistics industry and build a career with a business that values development and promotes from within.

• Be a friendly and professional first point of contact for inbound customer enquiries.
• Keep customers and teammates updated on freight movements and enquiries through inbound and outbound calls.
• Assist customers by connecting with the right teams to find timely solutions.
• Respond to customer email enquiries accurately and efficiently.
• Proactively communicate delays and updates, ensuring customers remain informed.
• Build strong, positive relationships with customers and teammates across our local and interstate network.
• Take ownership of enquiries and work collaboratively to deliver a great customer experience.

What you’ll bring

• Previous experience in customer service, call centres, hospitality, retail or a similar customer‑focused environment.
• Strong written and verbal communication skills.
• A natural ability to build rapport and develop positive working relationships.
• A collaborative approach and willingness to support your teammates.
• Strong attention to detail and accurate data entry and typing skills.
• The ability to prioritise, problem‑solve and keep things moving in a fast‑paced environment.
• Confidence communicating with a range of customers and stakeholders.
• Strong negotiation and problem‑solving skills.

Why Northline?

At Northline, we believe great careers are built by giving our people the opportunity to learn, grow and be recognised for what they bring to the team.

When you join us, you’ll have access to:

• Career growth and development: We invest in our people through learning, training and development opportunities, with a strong focus on promoting from within.
• Employee recognition: Programs that celebrate the contribution our teammates make to Northline every day.
• Wellbeing support: Access to our Employee Assistance Program when you or your family need additional support.
• Team connection: Regular team‑building activities and opportunities to connect with your teammates.
• Everyday savings: Discounts across travel, fitness and health, entertainment, sport, banking, automotive, gifts and more.
• A growing industry: Build your career within the dynamic freight and logistics sector and become part of an established national network.

Ready to make your next career move? If you’re passionate about helping people, enjoy solving problems and are