Front of House: Guest Experience Specialist (Casual)

Victoria; Melbourne; Sur place; AUD 44 000 - 63 000; Plein temps

Résumé du poste

IMAX Melbourne & Museums Victoria invites applications for a casual Front of House role at the Melbourne Museum precinct. You will deliver exceptional customer service, oversee box office, candy bar service, and ushering, and perform basic ticketing and cash handling.

Flexibility across weekdays, evenings, weekends and public holidays is essential, with manual labour such as deliveries and stock movement. RSA/Police checks may be required.

Qualifications

• Proven ability to deliver exceptional customer service.
• Strong teamwork and initiative.
• Ability to stay calm under pressure.
• Flexible availability across weekdays, evenings, weekends and public holidays.
• Cash handling and sales experience.

Responsabilités

• Deliver outstanding customer service with enthusiasm at every stage.
• Operate front-of-house duties: box office, candy bar, ushering.
• Perform basic ticketing and cash handling tasks.
• Apply up-selling and suggestive selling to enhance experiences.
• Maintain a clean, welcoming venue including bathrooms and equipment.
• Work well solo or as part of a team and stay productive under pressure.

Connaissances

Customer service

Communication

Team player

Cash handling

Upselling

Outils

Cash register

Ticketing system

Basic computer skills

Description du poste

IMAX Melbourne & Museums Victoria invites applications for a casual Front of House role at the Melbourne Museum precinct. You will deliver exceptional customer service, oversee box office, candy bar service, and ushering, and perform basic ticketing and cash handling.

Flexibility across weekdays, evenings, weekends and public holidays is essential, with manual labour such as deliveries and stock movement. RSA/Police checks may be required.