Front of House Usher — Arts & Events

Council Jobs; Melbourne; Presencial; AUD 57.000 - 81.000; Jornada completa

Descripción de la vacante

Council Jobs in Melbourne seeks a Casual Usher to welcome patrons and support events. You will assist with seating, queries, accessibility needs, and help ensure performances run smoothly with the Front of House team.

You will work across venue operations, hospitality services and merchandise sales, delivering friendly service and contributing to safe, enjoyable experiences for the local community in a performing arts context.

Formación

• Experience in customer service roles, ideally in arts/events or hospitality.
• Strong interpersonal and communication skills; able to engage with diverse people.
• Organised, reliable and adaptable with ability to multi‑task and stay calm under pressure.

Responsabilidades

• Deliver friendly, professional customer service to patrons, hirers and visitors.
• Assist patrons with seating, enquiries and accessibility needs to ensure a positive event experience.
• Support the smooth running of performances by working with the Front of House team and Duty Manager.
• Help set up and pack down venue equipment and maintain clean, safe Front of House areas.
• Assist with bar, kiosk and hospitality operations.
• Support merchandise sales, including cash handling, stock management and reconciliation.
• Follow venue policies including WHS and emergency evacuation procedures to maintain safety.

Conocimientos

Customer service experience

Interpersonal communication

Adaptability

Descripción del empleo

Council Jobs in Melbourne seeks a Casual Usher to welcome patrons and support events. You will assist with seating, queries, accessibility needs, and help ensure performances run smoothly with the Front of House team.

You will work across venue operations, hospitality services and merchandise sales, delivering friendly service and contributing to safe, enjoyable experiences for the local community in a performing arts context.