Front of House Operations Coordinator - Hybrid/Arts

Council Jobs; Melbourne; On-site; AUD 65,000 - 100,000; Full time

Benefits offered by this job

Flexible / hybrid working arrangements

Wellbeing initiatives

Discounted gym membership

Social club events

16 weeks paid parental leave for both

Salary packaging

Study/development assistance

Employee assistance program (EAP)

Discounted health insurance

Accrued day off every four weeks (FT)

Job summary

Kingston Arts Precinct in Melbourne is seeking a dedicated Front of House Operations Officer to ensure high standards of service for visitors, performers, and space users. You will oversee operations across venue spaces, manage ticketing, and coordinate day-of-event delivery, while upholding safety and presentation standards.

The role requires strong interpersonal skills, the ability to work flexible rosters including evenings/weekends, and experience with ticketing or venue management systems

Qualifications

• Demonstrated experience in front of house, venue operations, or a customer-facing events environment.
• Strong interpersonal and communication skills with an ability to engage diverse community members and stakeholders.
• Capacity to work a flexible roster including evenings and weekends to support the events program.
• Competency in ticketing or venue management systems and general administration tools.
• Understanding of or commitment to workplace health, safety, and emergency procedures in a public venue.
• Ability to demonstrate the City of Kingston's values of: We make a difference, We show care and respect, We take pride in our work, We are better together.

Responsibilities

• Managing front of house operations across venue spaces, including ticketing, patron services, and venue set-up and bump-out.
• Coordinating with event coordinators, hirers, and technical staff to ensure smooth day-of-event delivery.
• Responding to public enquiries in person, by phone, and via email, resolving issues promptly and professionally.
• Maintaining venue presentation standards and supporting compliance with safety, access, and child safe requirements.

Skills

Front of house

Venue operations

Customer-facing events

Interpersonal communication

Evening/weekend roster

Ticketing systems

Venue management software

Safety procedures

Tools

Ticketing systems

Venue management software

Job description

Kingston Arts Precinct in Melbourne is seeking a dedicated Front of House Operations Officer to ensure high standards of service for visitors, performers, and space users. You will oversee operations across venue spaces, manage ticketing, and coordinate day-of-event delivery, while upholding safety and presentation standards.

The role requires strong interpersonal skills, the ability to work flexible rosters including evenings/weekends, and experience with ticketing or venue management systems