Casual Usher - Clocktower

Council Jobs; Melbourne; On-site; AUD 57,000 - 81,000; Full time

Job summary

Council Jobs in Melbourne seeks a Casual Usher to welcome patrons and support events. You will assist with seating, queries, accessibility needs, and help ensure performances run smoothly with the Front of House team.

You will work across venue operations, hospitality services and merchandise sales, delivering friendly service and contributing to safe, enjoyable experiences for the local community in a performing arts context.

Qualifications

• Experience in customer service roles, ideally in arts/events or hospitality.
• Strong interpersonal and communication skills; able to engage with diverse people.
• Organised, reliable and adaptable with ability to multi‑task and stay calm under pressure.

Responsibilities

• Deliver friendly, professional customer service to patrons, hirers and visitors.
• Assist patrons with seating, enquiries and accessibility needs to ensure a positive event experience.
• Support the smooth running of performances by working with the Front of House team and Duty Manager.
• Help set up and pack down venue equipment and maintain clean, safe Front of House areas.
• Assist with bar, kiosk and hospitality operations.
• Support merchandise sales, including cash handling, stock management and reconciliation.
• Follow venue policies including WHS and emergency evacuation procedures to maintain safety.

Skills

Customer service experience

Interpersonal communication

Adaptability

Job description

• Casual Position.
• Salary commencing at $49.88 per hour (inclusive of casual loading), plus 12% superannuation, commensurate with skills and experience.
• SE-1.

The Opportunity

As a Casual Usher, you will play an important role in creating a welcoming and enjoyable experience for patrons, hirers and visitors. Working as part of a friendly and collaborative team, you will provide outstanding customer service, assist patrons with seating and enquiries, and help ensure events run smoothly and safely. The role also works across venue operations, hospitality services and merchandise sales.

This is a great opportunity for someone who enjoys working with people, has a positive and adaptable approach, and wants to contribute to the delivery of arts and cultural experiences within the local community.

Key Responsibilities

• Delivering friendly, professional and responsive customer service to patrons, hirers and visitors.
• Assisting patrons with seating, enquiries and accessibility needs to ensure a positive event experience.
• Supporting the smooth running of performances and events by working collaboratively with the Front of House team and Duty Manager.
• Helping set up and pack down venue equipment and maintaining clean, safe and presentable Front of House areas.
• Assisting with theatre bar, kiosk and hospitality operations.
• Supporting merchandise sales, including cash handling, stock management and reconciliation.
• Following venue policies and procedures, including workplace health and safety and emergency evacuation requirements, to help maintain a safe environment for patrons and staff.

Skills & Experience

You will have demonstrated experience in a customer service role, ideally within the performing arts, events or hospitality industries, along with well-developed interpersonal and communication skills and the ability to engage positively with people from diverse backgrounds. You will be organised, reliable and adaptable, with the ability to prioritise competing demands, remain calm and professional under pressure, and work effectively as part of a team. A genuine interest in the performing arts and live events is desirable. You will also have the physical capacity to stand or sit for periods of time and safely lift and carry equipment as required. A current Working with Children Check and Responsible Service of Alcohol (RSA) certificate are required, or you must be willing to obtain them. Fire Warden Training is also desirable, or you must be willing to undertake the training.

Next Steps

For further information, please view thePosition Description and/or contact Angus Bell, Acting Team Leader Performing Arts (03) 9243 9*** to seek further insights to the role.

Please note: Applications may be reviewed as they are received, and Council reserves the right to close this advertisement prior to the current closing date.