Front of House Lead — Arts & Events (Casual)

Council Jobs; Melbourne; Presencial; AUD 59.000 - 84.000; Jornada completa

Descripción de la vacante

Moonee Valley City Council is seeking a Casual Duty Manager for Clocktower Centre in Melbourne. You will oversee Front of House operations for performances, events and functions, ensuring outstanding customer service for patrons, hirers and users.

The role involves liaising with event hirers, managing staff during events and upholding safety and operational standards. First Aid and RSA/Working with Children certifications are essential.

Formación

• Experience in a customer service role, preferably in arts/events.
• Leadership, problem-solving and interpersonal skills are essential.

Responsabilidades

• Lead the Front of House team to ensure exceptional customer service.
• Supervise Front of House, Box Office, Catering and Technical staff during events.
• Communicate clearly with patrons, hirers and team members for smooth operations.
• Ensure safety protocols, including emergency evacuation procedures, are followed.
• Ensure venue equipment is set up, used and packed down per policies.
• Manage venue operations including equipment setup, merchandise sales and first aid.
• Complete Daily Event Reports, Costing Reports and Incident Reports.

Conocimientos

Leadership

Customer service

Event management

Communication

Descripción del empleo

Moonee Valley City Council is seeking a Casual Duty Manager for Clocktower Centre in Melbourne. You will oversee Front of House operations for performances, events and functions, ensuring outstanding customer service for patrons, hirers and users.

The role involves liaising with event hirers, managing staff during events and upholding safety and operational standards. First Aid and RSA/Working with Children certifications are essential.