Front of House Team Leader - Dynamic Hospitality Lead

Wests Group Australia; Newcastle-Maitland; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Wellbeing benefits

Career development

Financial benefits

Lifestyle discounts

Job summary

The Wests Group Australia is seeking a Full-time Front of House Team Leader to lead during service, coordinate the floor, patisserie and till areas, and help deliver great experiences for our members and guests.

This hands-on leadership role requires you to supervise and support team members, maintain high standards of service, presentation and cleanliness, and work with the Catering Manager on daily operations across our venues in the Newcastle region.

Qualifications

• Previous experience in hospitality, catering, food service or a similar customer-facing environment
• Experience supervising, leading or providing direction to other team members
• Strong customer service and communication skills
• Confidence coordinating people and priorities during busy periods
• Good organisational and problem-solving skills
• The ability to follow procedures and complete operational checklists accurately
• A positive, reliable approach and willingness to lead by example
• The ability to work collaboratively with both team members and management

Responsibilities

• Leading and supporting Front of House team members throughout their shifts
• Coordinating staff coverage across the floor, patisserie, front servery and till areas
• Allocating daily responsibilities and ensuring tasks are completed effectively
• Leading by example to deliver friendly, professional and efficient customer service
• Monitoring workflow and stepping in to support the team during busy service periods
• Ensuring customer-facing areas are clean, organised, stocked and well presented
• Supporting till operations, cash handling and payment procedures
• Maintaining high standards of food safety, hygiene and workplace cleanliness
• Coordinating opening, service and end-of-shift close-down requirements
• Completing and checking relevant operational and close-down checklists
• Responding to customer enquiries, feedback and service issues
• Keeping the Catering Manager informed of staffing, service and operational matters

Skills

Leadership

Hospitality supervision

Customer service

Communication

Job description

The Wests Group Australia is seeking a Full-time Front of House Team Leader to lead during service, coordinate the floor, patisserie and till areas, and help deliver great experiences for our members and guests.

This hands-on leadership role requires you to supervise and support team members, maintain high standards of service, presentation and cleanliness, and work with the Catering Manager on daily operations across our venues in the Newcastle region.