Restaurant Supervisor/Duty Manager (38-40hrs/Week)

Prince Alfred Hotel; Ipswich City; On-site; AUD 43,000 - 72,000; Full time

Benefits offered by this job

25% staff discount on meals

Job summary

Prince Alfred Hotel – Char'd Restaurant in Booval, Ipswich QLD is seeking a hands-on Duty Manager / Restaurant Supervisor to lead the front-of-house team and ensure smooth daily operations while delivering an outstanding guest experience.

You will work closely with Venue Manager, bar/restaurant teams, and kitchen staff to uphold high service standards, efficiency, and a positive team culture in a fast-paced setting.

Qualifications

• Experienced hospitality leadership (duty manager, supervisor, or similar).
• Strong communication and leadership skills.
• Ability to work in a fast-paced environment while maintaining service excellence.
• Current RSA required; RMLV; Approved Manager's License.
• Passion for creating a positive team culture and memorable guest experiences.
• Availability to work all shifts including nights, evenings and weekends.

Responsibilities

• Oversee day-to-day FOH operations across the restaurant, bar, and events spaces.
• Lead and motivate FOH staff to deliver exceptional customer service.
• Manage staff rosters, training, and performance on shift.
• Handle customer feedback and resolve issues quickly and professionally.
• Ensure compliance with RSA, WHS, and venue policies.
• Open and/or close the venue, including cash handling and end-of-day reporting.

Skills

Leadership

Communication

Job description

Restaurant Supervisor/Duty Manager (38-40hrs/Week)

Job Title: Duty Manager or Restaurant Supervisor
Company: Prince Alfred Hotel – Char'd Restaurant
Location: Booval, Ipswich QLD
Employment Type: Casual or Full-time (negotiable)

Casual Hourly rate: $37.35 (Mon-Fri), $44.82 (Sat), $52.29 (Sun). Great Rates - Hospitality Industry (General) Award 2020

Full Time & Part-time rate: $31.30 (Mon-Fri), $39.13 (Sat), $46.95 (Sun) - Hospitality Industry (General) Award 2020

About the Role

We are seeking an experienced Duty Manager / Restaurant Supervisor to assist with leading our front-of-house team, ensuring smooth daily operations, and helping to deliver an outstanding guest experience.

This is a hands-on leadership role where you will work closely with the Venue Manager, bar and restaurant teams, and kitchen staff to maintain our high standards of service, efficiency, and team culture.

Key Responsibilities

• Oversee day-to-day FOH operations across the restaurant, bar, and events spaces.

• Lead and motivate FOH staff to deliver exceptional customer service.

• Manage staff rosters, training, and performance on shift.

• Handle customer feedback and resolve issues quickly and professionally.

• Ensure compliance with RSA, WHS, and venue policies.

• Open and/or close the venue, including cash handling and end-of-day reporting.

About You

• Previous hospitality leadership experience (duty manager, supervisor, or similar).

• Strong communication and leadership skills.

• Ability to work in a fast-paced environment while maintaining service excellence.

• Current RSA required; RMLV (Responsible Management of Licensed Venues); Approved Manager's License

• Passion for creating a positive team culture and memorable guest experiences.

• Availability to work all shifts including nights, evenings and weekends is essential.

Why Join Us

• Be part of an award-winning hospitality venue.

• Supportive, inclusive, and family-owned business with strong community roots.

• Flexible working arrangements – full-time or casual available.

• 25% staff discount on meals during your employment.

• Opportunity for career growth and training from industry leaders.

About the Prince Alfred Hotel

The Prince Alfred Hotel, known locally as the PA Hotel, has been proudly family-owned and operated since 1842. We've grown from a traditional pub into a multi-award-winning hospitality destination, offering a blend of modern dining, entertainment, and heritage charm. Our team is passionate about delivering top-quality food, drinks, and service to our loyal local guests and visitors alike.