Front of House Supervisor

Mansfield Golf Club; Mansfield; On-site; AUD 65,000 - 75,000; Full time

Job summary

Mansfield Golf Club in Mansfield, Victoria's High Country, is seeking a full-time hospitality leader to oversee food and beverage service, including evenings and weekends, and to contribute to a smooth guest experience for members and guests.

You will run shift briefings, lead restaurant and bar service, coach staff, coordinate with the kitchen for bookings and dietary needs, and maintain service standards, safety, and stock control.

Qualifications

• Experience supervising a restaurant, bar, club or comparable hospitality team.
• Confident food and beverage service and a practical approach to leading people.
• Sound judgement under pressure and clear communication with guests and colleagues.
• A current Victorian RSA and availability for evening and weekend shifts.
• Club or functions experience and relevant hospitality training will be well regarded.

Responsibilities

• Run shift briefings, assign service sections and coordinate breaks within the roster.
• Lead restaurant and bar service, setting the standard through practical participation.
• Coach staff in service sequence, product knowledge, responsible service and guest care.
• Coordinate function setup, service and pack down with the kitchen and relevant colleagues.
• Check presentation and cleanliness, communicate dietary needs and escalate safety concerns.
• Monitor stock usage, waste and cash discrepancies, and complete accurate handovers.
• Resolve routine guest concerns within delegated authority and escalate incidents promptly.

Skills

Supervising hospitality team

Food & beverage service

Leadership under pressure

RSA (Victorian)

Evening & weekend shifts

Job description

From everyday dining and bar service to functions, you will help our team deliver a smooth, friendly experience for members and guests. The role is predominantly food and beverage, with both evening and weekend work required to meet the needs of the business.

What you will do

The opportunity

From everyday dining and bar service to functions, you will help our team deliver a smooth, friendly experience for members and guests. The role is predominantly food and beverage, with both evening and weekend work required to meet the needs of the business.

• Lead food and beverage service on shift and work alongside the team during busy periods.
• Brief, allocate duties to and coach front of house staff, maintaining consistent service standards.
• Coordinate with the kitchen on bookings, service flow, dietary requests and functions.
• Respond to guest enquiries and resolve service issues calmly and professionally.
• Support stock control, point of sale and cash reconciliation, and complete shift handovers.
• Maintain responsible service of alcohol, food safety, hygiene and workplace safety standards.

What you will bring

• Experience supervising a restaurant, bar, club or comparable hospitality team.
• Confident food and beverage service skills and a practical approach to leading people.
• Sound judgement under pressure and clear communication with guests and colleagues.
• A current Victorian RSA and availability for evening and weekend shifts.
• Club or functions experience and relevant hospitality training will be well regarded.

What we offer

A full-time leadership opportunity in Mansfield, in Victoria's High Country, with scope to contribute to the way our food and beverage service operates. An attractive above-award salary plus superannuation will be negotiated to reflect your experience and the agreed roster, with award entitlements protected.

Employment and working pattern

Full time. Plan around an average of 38 ordinary hours per week Wednesday - Tuesday pay cycle. Evening and weekend work is required by the business.

Core responsibilities

• Run shift briefings, assign service sections and coordinate breaks within the roster.
• Lead restaurant and bar service, setting the standard through practical participation.
• Coach staff in service sequence, product knowledge, responsible service and guest care.
• Coordinate function setup, service and pack down with the kitchen and relevant colleagues.
• Check presentation and cleanliness, communicate dietary needs and escalate safety concerns.
• Monitor stock usage, waste and cash discrepancies, and complete accurate handovers.
• Resolve routine guest concerns within delegated authority and escalate incidents promptly.

Capabilities

Demonstrated hospitality supervision; confident service and communication skills; reliable cash handling; sound knowledge of RSA, hygiene and safe work practices. Victorian RSA required. Relevant hospitality or supervisory training, club experience and functions experience are desirable.

Measures of success

• Service is organised and guests receive timely, courteous responses.
• Staff understand their duties and receive useful coaching and handovers.
• Stock, cash and incident records are accurate and issues are escalated.
• Food safety, RSA and workplace safety procedures are followed.

Accountability

Work within management's delegated authority for refunds, staffing changes, purchasing and incident response. Confirm the reporting manager, direct reports and any premises lock-up or safe accountability before appointment.