Bar Staff + Front Of House Team

Total Business Pty Ltd; Portland; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Ownership of FOH operations

Career growth opportunities

Job summary

Total Business Pty Ltd in Portland, Victoria is seeking an experienced Front of House Manager to own FOH operations, lead a team, and drive service excellence. You will adapt staffing, service, and menu ideas to match customer demand, seasonal trends, and business needs.

With strong bar, barista, and POS experience, you will collaborate with the kitchen and management to enhance guest satisfaction and profitability, while maintaining high standards of cleanliness and presentation.

Qualifications

• 3+ years of hospitality experience in front‑of‑house management.
• Strong liquor and bar service experience.
• Barista experience with high‑quality coffee.
• Experience managing reservations, guest flow and restaurant operations.
• Creativity in menu ideas, seasonal specials and events.
• Ability to collaborate with chefs and management on menu ideas.
• Excellent leadership, communication and organizational skills.
• Strong commercial awareness and proactive sales approach.
• Experience with POS systems, rostering and cash handling.
• Current Victorian RSA certification or willingness to obtain it before starting.

Responsibilities

• Take full responsibility for day‑to‑day front‑of‑house operations.
• Manage reservations, bookings, seating, and walk‑in guests.
• Coordinate bookings and allocations to maximise seating capacity.
• Lead, train, supervise and motivate FOH staff.
• Manage staff rostering, shifts and staffing requirements.
• Coordinate with kitchen, bar and service teams.
• Oversee opening/closing, POS operations, cash handling and reconciliations.
• Handle guest enquiries, feedback and complaints professionally.
• Maintain high standards of customer service, presentation and cleanliness.
• Develop and propose new menu ideas based on seasonality and events.

Skills

Front of House Management

Staff Leadership

Reservations & Seating

Bar Service

Barista Skills

POS Systems

RSA Certification

Menu Development

Sales & Upselling

Team Collaboration

Tools

POS Systems

Job description

We are seeking an experienced, passionate and professional Front of House Manager to join our growing hospitality team in Portland, Victoria. This is an exciting opportunity for a motivated hospitality professional who can take complete ownership of front‑of‑house operations, lead a team and contribute fresh ideas to enhance the customer experience and grow the business. We are looking for a hands‑on, creative and commercially minded manager who can confidently adapt operations, staffing and service arrangements according to customer demand, seasonal trends and business requirements.

Key responsibilities

• Take full responsibility for the day‑to‑day management of front‑of‑house operations.
• Manage customer reservations, table bookings, seating arrangements and walk‑in customers.
• Coordinate bookings and table allocations to maximise seating capacity and maintain smooth service.
• Lead, train, supervise and motivate front‑of‑house staff.
• Manage staff rostering, shift allocation and staffing requirements according to business flow.
• Coordinate efficiently with kitchen, bar and service teams.
• Oversee opening and closing procedures, POS operations, cash handling and daily reconciliations.
• Handle customer enquiries, feedback, special requests and complaints professionally.
• Maintain high standards of customer service, presentation and cleanliness.
• Take initiative in developing and proposing new menu ideas based on seasonal menus, customer preferences, special occasions and local events.

About you

• Minimum 3 years of proven hospitality experience, preferably in a front‑of‑house management or supervisory position.
• Strong liquor and bar service experience.
• Proven barista experience and the ability to prepare consistently high‑quality coffee.
• Experience managing reservations, customer flow and restaurant operations.
• Creativity and initiative in menu development, seasonal specials and event‑based promotions.
• Ability to collaborate with chefs and management on menu ideas and new offerings.
• Excellent leadership, communication and organisational skills.
• Strong commercial awareness and a proactive approach to increasing sales.
• Experience with POS systems, staff rostering and cash handling.
• Current Victorian RSA certification or willingness to obtain it before commencing.

Competitive annual salary of $65,000–$70,000 plus superannuation.

Benefits and opportunities

• Additional benefits, incentives and perks negotiable for the right candidate.
• Opportunity to take ownership of front‑of‑house operations.
• Creative freedom to propose new menus, seasonal specials, beverage offerings and promotional ideas, in collaboration with the kitchen and management.
• Supportive working environment with opportunities for professional growth.
• Long‑term career opportunities within a growing hospitality business.