Front of House Supervisor - Food & Beverage

Mansfield Golf Club; Mansfield; On-site; AUD 55,000 - 75,000; Full time

Job summary

Mansfield Golf Club is seeking a Front of House Supervisor to oversee daily food and beverage service, from dining to functions, with evening and weekend shifts required. This full-time leadership role offers the chance to influence service quality across the club and events in Mansfield, Victoria.

You will lead the front of house team on shift, coordinate with the kitchen, ensure guest satisfaction, and uphold food safety and hospitality standards. Experience in clubs or functions is valued.

Qualifications

• Previous supervision experience in restaurant, bar or club.
• Confident service skills and ability to lead people.
• Clear communication with guests and colleagues.
• Current Victorian RSA and availability for evenings/weekends.
• Club or functions experience desirable.

Responsibilities

• Lead front of house on shift and support busy periods.
• Brief and coach staff, maintain service standards.
• Coordinate with kitchen on bookings and dietary needs.
• Respond to guest enquiries and resolve issues.
• Handle stock, POS, and cash reconciliation; handovers.
• Maintain RSA, food safety and workplace safety compliance.

Skills

Restaurant supervision

Team leadership

Customer service

Cash handling

RSA

Food safety

Tools

POS system

Job description

Front of House Supervisor - Food & Beverage

From everyday dining and bar service to functions, you will help our team deliver a smooth, friendly experience for members and guests. The role is predominantly food and beverage, with evening and weekend work required to meet the needs of the business.

The opportunity

From everyday dining and bar service to functions, you will help our team deliver a smooth, friendly experience for members and guests. The role is predominantly food and beverage, with evening and weekend work required to meet the needs of the business.

What you will do

• Lead food and beverage service on shift and work alongside the team during busy periods.
• Brief, allocate duties to and coach front of house staff, maintaining consistent service standards.
• Coordinate with the kitchen on bookings, service flow, dietary requests and functions.
• Respond to guest enquiries and resolve service issues calmly and professionally.
• Support stock control, point of sale and cash reconciliation, and complete shift handovers.
• Maintain responsible service of alcohol, food safety, hygiene and workplace safety standards.

What you will bring

• Experience supervising a restaurant, bar, club or comparable hospitality team.
• Confident food and beverage service skills and a practical approach to leading people.
• Sound judgement under pressure and clear communication with guests and colleagues.
• A current Victorian RSA and availability for evening and weekend shifts.
• Club or functions experience and relevant hospitality training will be well regarded.

What we offer

A full-time leadership opportunity in Mansfield, in Victoria's High Country, with scope to contribute to the way our food and beverage service operates. An attractive above-award salary plus superannuation will be negotiated to reflect your experience and the agreed roster, with award entitlements protected.

Employment and working pattern

Full time. Plan around an average of 38 ordinary hours per week Wednesday - Tuesday pay cycle. Evening and weekend work is required by the business.

Core responsibilities

• Run shift briefings, assign service sections and coordinate breaks within the roster.
• Lead restaurant and bar service, setting the standard through practical participation.
• Coach staff in service sequence, product knowledge, responsible service and guest care.
• Coordinate function setup, service and pack down with the kitchen and relevant colleagues.
• Check presentation and cleanliness, communicate dietary needs and elevate safety concerns.
• Monitor stock usage, waste and cash discrepancies, and complete accurate handovers.
• Resolve routine guest concerns within delegated authority and elevate incidents promptly.

Capabilities

Demonstrated hospitality supervision; confident service and communication skills; reliable cash handling; sound knowledge of RSA, hygiene and safe work practices. Victorian RSA required. Relevant hospitality or supervisory training, club experience and functions experience are desirable.

Applicants must have the right to work in Australia.

Measures of success

• Service is organised and guests receive timely, courteous responses.
• Staff understand their duties and receive useful coaching and handovers.
• Stock, cash and incident records are accurate and issues are escalated.
• Food safety, RSA and workplace safety procedures are followed.

Accountability

Work within management's delegated authority for refunds, staffing changes, purchasing and incident response. Confirm the reporting manager, direct reports and any premises lock-up or safe accountability before appointment.