Sales & Guest Experience Coordinator

Belgravia Health and Leisure Group Pty Ltd; Gympie Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career progression

Leadership development

Community engagement

Wellbeing facilities

Job summary

Belgravia Leisure, part of Belgravia Health and Leisure Group, operates fitness clubs, aquatic centres and wellness facilities across Australia. The Sales & Guest Experience Coordinator at Gympie Aquatic Recreation Centre will lead the Guest Experience team and drive membership sales while delivering exceptional customer experiences.

Reporting to the Venue Manager, you will develop sales strategies, coach staff, oversee local marketing and ensure a seamless journey from enquiry to membership and

Qualifications

• Proven sales and customer service leadership experience in fitness, leisure or wellness.
• Strong track record of achieving membership or sales targets.
• Experience leading, coaching and developing teams.
• Passion for health, fitness, wellness and community recreation.
• Exceptional communication and relationship-building skills.
• Highly motivated, proactive and results-driven.

Responsibilities

• Lead the day-to-day Guest Experience team and operations.
• Drive gym membership sales, retention and revenue targets.
• Coach and motivate staff to achieve KPIs and deliver great service.
• Oversee local marketing activities, community outreach and promotions.
• Ensure a seamless guest journey from enquiry to membership and retention.

Skills

Sales Leadership

Customer Service

Team Leadership

Health & Wellness

Communication

Results Driven

Tools

POS Systems

Job description

Sales & Guest Experience Coordinator

QLD, Gympie Aquatic Recreation Centre - Gympie 4570

Full time

Lead Sales. Inspire Teams. Create Exceptional Guest Experiences.

The Role

The Sales & Guest Experience Coordinator is responsible for leading the day-to-day operations of the Guest Experience team while driving membership sales, retention, customer engagement and local marketing initiatives.

Reporting directly to the Venue Manager, you will play a key leadership role in driving membership growth, leading a high-performing Guest Experience team and delivering exceptional customer experiences. A major focus of this position will be leading the sales campaign for our gym and achieving ambitious membership targets.

Working closely with the Venue Manager, you will develop and execute sales strategies, coach and motivate staff to achieve KPIs, oversee customer service standards and ensure a seamless guest journey from enquiry through to membership and ongoing retention.

This is a hands-on leadership position that combines sales, customer experience and people leadership, making it ideal for someone who thrives on achieving results while building strong relationships with members, guests and the local community.

Key Accountabilities

Sales & Business Growth

• Lead the sales campaign for the Gym
• Drive membership growth, retention and revenue targets.
• Generate, nurture and convert membership leads.
• Coordinate local marketing activities, community outreach and promotional campaigns.
• Monitor sales performance and implement strategies to achieve and exceed targets.
• Promote memberships, programs, personal training and wellness services

Team Leadership & Operations

• Coordinate staff rosters and daily operational requirements.
• Manage Café sales & stock
• Deliver training, coaching and ongoing development for team members.
• Ensure compliance with company policies, procedures and operational standards.
• Oversee cash handling and Point of Sale (POS) processes.
• Support the achievement of venue KPIs and business objectives.

About You

You are a natural people leader with a passion for sales and customer experience

Essential Skills and Qualifications

• Proven sales and customer service leadership experience (fitness, leisure or wellness industry experience highly regarded but not essential).
• Strong track record of achieving membership or sales targets.
• Experience leading, coaching and developing teams.
• Passion for health, fitness, wellness and community recreation.
• Exceptional communication and relationship-building skills.
• Highly motivated, proactive and results-driven.
• Comfortable working in a fast-paced environment and leading from the front.

Essential Requirements

• Current First Aid Certificate.
• Current CPR Certificate.
• Current Working with Children Check (or ability to obtain).
• National Police Check (or ability to obtain)
• Availability to work a flexible roster, including evenings and weekends when required.

Why Join Us?

You’ll enjoy:

• Significant involvement in an exciting new facility launch.
• Opportunities for career progression within Belgravia Leisure.
• Ongoing leadership and professional development.
• A supportive and collaborative team culture.
• Access to health and wellbeing facilities.
• The opportunity to make a genuine impact within the local community.

Ready to Make an Impact?

If you're passionate about sales, leadership and creating memorable customer experiences, we'd love to hear from you.

The Company

Belgravia Leisureis part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement