Front of House Operations Manager

Genesis; Newcastle; On-site; AUD 70,000 - 90,000; Full time

Job summary

Belgravia Health & Leisure Group invites applications for the Front of House Operations Manager role at our Newcastle-based Genesis Health and Fitness/Cooks Hill facilities. You will lead the Front of House team, ensure outstanding member service and oversee POS, banking, and receivables to support financial reporting.

Reporting to the Club Manager, you’ll drive member engagement, manage merchandise stock, and promote the centres’ services across three internal units while maintaining safety and

Qualifications

• Experience in a front-of-house or customer service role is desirable.
• CPR certification is required on onboarding.
• Police check and Working with Children Check are required on onboarding.

Responsibilities

• Manage the Front of House team.
• Perform reception duties while on shift.
• Maximise business growth and results.
• Manage merchandise stock and party supplies.
• Ensure consistency in service delivery across three internal units.
• Apply cash handling and use of POS systems.
• Provide information and sell memberships when joining or renewing.
• Promote centre services and handle bookings/enrolments.
• Develop and maintain good working relations with customers.
• Open/close the centre in line with security procedures.

Skills

Customer service mindset

Positive attitude

CPR Certification

POS systems

Computer literacy

Tools

POS systems

MS Office

Job description

• Lead a team at Newcastle’s most iconic facility
• Great career paths and development with an entrepreneurial organisation
• Opportunity to make a real differenceto our community

This is a great opportunityfor passionate and friendlypeople who enjoy delighting our members and visitors andleave lasting positive impressions

The Site

Part of the Belgravia Health and Leisure Group (BHLG), our multi-use facility houses Genesis Fitness Club, Ninja Parc, and Sports Parc. The Centre offers a range of activities and stadium sports for children and adults of all abilities, including Indoor Sports Competitions, Clinics, Birthday parties.

The Role

The primary responsibility of our Front of House Operations Manager is to ensure the highest level of customer service at every interaction of your team and to ensure all operational tasks are completed to the expected business standard. ensuring it’s in line our Mission, Vision and Values.

The role of the Front of House Operations Manager is to implement and maintain facility administration including point of sales, weekly banking, reconciliation reporting and accounts payable & receivable for financial reporting to the Head Office.

Working Thursday through to Monday

this a full time role and you will be reporting directly to the Club Manager.

Key areas of responsibility include:

• Manage the Front of House team
• Perform reception duties while on shift
• Maximise business growth and results
• Management of merchandise stock and party supplies
• Ensure consistency in service delivery across the 3 internal business units being, Genesis Health and Fitness Cooks Hill, The Parc Cooks Hill and Sports Parc.
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Current CPR Certificate.
• Police Check upon onboarding
• Working with Children Check or equivalent

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset areencouraged to apply!

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Health & Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at *****@belgravialeisure.com.au.