Member Services Officer (Casual)

Belgravia Leisure; Maitland; Hybrid; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Free gym membership

Commission on results

Career development

Job summary

Belgravia Leisure in Maitland, NSW, is seeking a Member Services Officer to welcome members, handle sales, reception and merchandising, and drive memberships. You will prospect, tour, close deals, and secure referrals while delivering outstanding customer service in line with our values.

Prior experience in fitness or retail is advantageous; first aid, WWC, and police checks are requirements. Join a team with career development, flexible hours, and a casual on-site role supporting the Genesis

Qualifications

• Experience in fitness, sales, customer service or retail is advantageous.
• Excellent communication and customer service skills.
• Ability to promote services and enroll customers.

Responsibilities

• Provide sales, reception and merchandising services to members and guests.
• Prospect, tour, close deals and obtain referrals to grow membership.
• Deliver first-class customer service in line with Mission, Vision and Values.
• Maintain accurate cash handling and operate POS systems.

Skills

Excellent communication skills

Customer service oriented

Sales experience

Passion for fitness

Education

First Aid & CPR Certification

Working With Children Check

National Police Check

Tools

POS systems

Job description

• Great career paths and development with an entrepreneurial organisation
• Opportunity to make a real differenceto our community
• Free gym membership
• Potential to earn commission for your results

This is a great opportunityfor passionate and friendlypeople who enjoy delighting our members and visitors andleave lasting positive impressions

About Genesis Fitness

with 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing!) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling. We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone!

This is a great career opportunity for someone wanting to get in to the Genesis Group of Clubs and receive the support to be developed further into an outstanding leader.

The Role

Our Member Services Officers are the heart of our business providing important services such as Sales, Reception and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures.

The role involves prospecting, touring, closing and getting referrals for future sales. They will actively seek new business for the club, representing the facility and Genesis in positive and professional manner.

The primary responsibility of our Member Services Officers is to acquire new members and deliver first class customer service ensuring it is in line our Mission, Vision and Values. They have the responsibility to achieve individual and team goals and targets as set out with the Assistant Club Manager and Club Manager. The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people to start their goals.

Key areas of responsibility include:

• Have a passion for fitness
• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Promote the centres services and programs to customers and accept customer bookings and enrollments
• Previous experience in a similar position
• Excellent communication skills
• Hold current First Aid & CPR Certification
• Working With Children Check (or equivalent) & National Police Check
• Prior experience in fitness, sales, customer service or a retail environment is highly advantageous

Previous experience in fitness, sales, customer service or a retail environment is highly advantageous, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability.We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [e-mail].