Newcastle Gym Duty Manager - Lead Ops & Member Experience

JD Gyms; Newcastle; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff discount

Job summary

JD Gyms is hiring a Duty Manager in Newcastle to support daily club operations and deliver a safe, welcoming member experience. You will work with the management team to drive membership and commercial objectives while upholding brand standards and safety policies.

This role requires flexibility for early/late shifts, weekends, and a focus on coaching colleagues and maintaining high cleanliness standards across the club.

Qualifications

• Experience leading or supporting colleagues in leisure, fitness or customer‑focussed environments.
• Strong commitment to delivering excellent member service and coaching colleagues.
• Must be qualified to at least Level 2 Gym Instructor.
• Experience contributing to membership growth and commercial performance.
• Experience in operations delivery, people leadership and team development.

Responsibilities

• Take responsibility for day-to-day operational running of the club, including opening/closing duties.
• Flexibility with hours: early mornings, evenings and weekends as required.
• Adhere to Health & Safety policies and JD Gyms procedures.
• Maintain brand standards and deliver safe, welcoming member experiences.
• Conduct safety checks and report defects to keep equipment and building safe.
• Support achievement of membership, revenue and commercial objectives.
• Identify opportunities to grow secondary revenue streams.
• Ensure high standards of cleanliness and assist in maintaining them.

Skills

People leadership

Customer service

Level 2 Gym Instructor

Membership growth

Team development

Job description

JD Gyms is hiring a Duty Manager in Newcastle to support daily club operations and deliver a safe, welcoming member experience. You will work with the management team to drive membership and commercial objectives while upholding brand standards and safety policies.

This role requires flexibility for early/late shifts, weekends, and a focus on coaching colleagues and maintaining high cleanliness standards across the club.