Front of House Leader — Elevate Guest Experience

Wests Group Australia; Newcastle; On-site; AUD 52,000 - 68,000; Full time

Job summary

The Wests Group Australia is seeking a Front of House Team Leader to join our Catering team, taking the lead during service and helping our members and guests enjoy consistently great experiences.

This hands-on leadership role involves coordinating day-to-day front of house operations across service, floor, patisserie, and till areas, while supporting the team to maintain high standards of presentation, cleanliness and customer care.

Qualifications

• Reliable and proactive hospitality professional with a passion for service.
• Comfortable working hands-on on the floor and leading by example.
• Experience in hospitality venues or clubs preferred.
• Strong presentation, cleanliness and organisation standards.

Responsibilities

• Lead front of house during service and coordinate team tasks.
• Manage floor, patisserie and till areas to ensure smooth operation.
• Uphold high standards of customer service and presentation.
• Support team members and provide direction as needed.

Skills

Leadership

Customer service

Hospitality

Team coordination

Communication

Tools

POS system

Till operation

Job description

The Wests Group Australia is seeking a Front of House Team Leader to join our Catering team, taking the lead during service and helping our members and guests enjoy consistently great experiences.

This hands-on leadership role involves coordinating day-to-day front of house operations across service, floor, patisserie, and till areas, while supporting the team to maintain high standards of presentation, cleanliness and customer care.