Front of House Leader - Build Teams, Elevate Guests

Yo My Goodness; Frankston; Vor Ort; AUD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Employee discount

Zusammenfassung

Yo My Goodness in Frankston is seeking a hands-on Front of House Manager to build a capable team and deliver an outstanding guest experience daily. You will lead FOH across service, sales, labour, cash handling and venue presentation, working with Back of House and venue leadership to turn performance opportunities into clear actions.

A practical, visible leadership style and genuine care for guests are essential.

Qualifikationen

• Proven leadership in hospitality, retail, or quick-service.
• Confidence managing rosters, labour and cash.
• Strong coaching, communication and performance-management skills.
• Visible leadership with genuine care for guest experience.

Aufgaben

• Lead, coach and develop front of house supervisors and team members.
• Plan rosters, deployment and training per trade forecasts.
• Own service speed, order accuracy, guest recovery and FOH presentation.
• Review sales, transactions, avg transaction value, labour and guest feedback.
• Manage cash, banking, consumables, stock, waste and loss-prevention controls.
• Execute promotions and new product launches accurately.
• Maintain food safety, workplace safety, cleaning, security and employment compliance.

Kenntnisse

People leadership

Roster labour management

Cash handling

Operational performance

Coaching & communication

Roster availability

Jobbeschreibung

Yo My Goodness in Frankston is seeking a hands-on Front of House Manager to build a capable team and deliver an outstanding guest experience daily. You will lead FOH across service, sales, labour, cash handling and venue presentation, working with Back of House and venue leadership to turn performance opportunities into clear actions.

A practical, visible leadership style and genuine care for guests are essential.