Front of House Coordinator

Rejuvenate Laser & Skin Clinic; Melbourne; On-site; AUD 30,000 - 41,000; Part time

Job summary

Rejuvenate Laser & Skin Clinic in Pascoe Vale is seeking a friendly and highly organised Front of House Coordinator to join our team. You will be the first point of contact, ensuring a welcoming and professional experience for every client and supporting busy reception operations.

The role involves handling bookings, enquiries, payments and admin with a focus on accuracy and initiative. Casual shifts across afternoons and weekends offer flexibility within a collaborative clinic environment.

Qualifications

• Experience in a busy reception or customer service role.
• Excellent organisational skills with ability to juggle priorities.
• Attention to detail and accuracy in admin tasks.
• Proactive and resourceful with good problem-solving skills.

Responsibilities

• Welcoming clients and delivering exceptional service.
• Managing bookings, enquiries by phone, email and messages.
• Coordinating therapist schedules and calendar maintenance.
• Processing payments, deposits and retail transactions.
• Ensuring client forms and admin requirements are completed accurately.
• Communicating clinic policies and treatment information clearly.
• Managing daily reception tasks and supporting therapists.

Skills

Reception experience

Customer service

Organisation

Attention to detail

Proactive

Booking software

Job description

Rejuvenate Laser & Skin Clinic is an established and busy clinic in Pascoe Vale, offering a comprehensive range of advanced laser, skin and aesthetic treatments.

We're looking for an experienced, friendly and highly organised Front of House Coordinator to join our growing team.

As the first point of contact for our clients, you'll play an important role in ensuring the clinic runs smoothly and every client receives a welcoming, professional and seamless experience.

We're looking for someone who takes initiative, has excellent attention to detail and can confidently manage the demands of a busy reception environment.

About the role

Your responsibilities will include:

• Welcoming clients and providing exceptional customer service

• Managing appointments, bookings and enquiries via phone, email and messaging platforms

• Coordinating therapist schedules and maintaining an efficient appointment calendar

• Processing payments, deposits and retail transactions

• Ensuring client forms and administrative requirements are completed accurately

• Communicating clinic policies and treatment information clearly and professionally

• Managing daily reception tasks and ensuring nothing is overlooked

• Working collaboratively with our therapists to support the smooth operation of the clinic

About you

We're looking for someone who:

• Has previous experience in a busy reception or customer service role, ideally within a medical, dental, allied health or aesthetic clinic

• Has excellent organisational skills and can confidently manage multiple priorities

• Demonstrates exceptional attention to detail and accuracy

• Is proactive, resourceful and comfortable using initiative to solve everyday problems

• Communicates professionally and warmly with clients and colleagues

• Is reliable, punctual and takes ownership of their responsibilities

• Can remain calm, efficient and organised during busy periods

• Is confident using booking software and learning new systems

• Welcomes feedback and takes pride in continually improving their work

Previous reception experience is highly regarded. Experience in the beauty or skin industry is an advantage but is not essential.

What we offer

• A welcoming, supportive and professional team environment

• A well-established clinic with a loyal client base

• A modern workplace with a strong focus on high-quality client care

• Comprehensive training in our booking systems, services and clinic procedures

• An opportunity to become a valued member of a growing business

Hours and availability

We are recruiting for casual reception coverage across afternoon, evening and Saturday shifts.

Our available shifts include:

• Monday: 2.30 pm – 8 pm

• Tuesday: 2.30 pm – 8 pm

• Wednesday: 9 am – 8 pm

• Thursday: 2.30 pm – 8 pm

• Friday: 2.30 pm – 8 pm

• Saturday: 9 am – 3 pm

We are open to appointing more than one suitable candidate, so applicants do not need to be available for every shift. While we are flexible in allocating shifts based on applicant availability, successful candidates will be assigned set, ongoing days and hours, providing a consistent roster.