Receptionist/ All Rounder

Saint Serene Pty Ltd; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Saint Serene Pty Ltd in Hawthorn seeks a polished, organised Front of House Coordinator to manage the client experience and keep the clinic running smoothly.

This fast-paced role blends reception, hospitality, client communication, social media and clinic operations, requiring initiative, reliability and a calm demeanor. You will greet clients, manage bookings, support clinicians and help maintain presentation across daily shifts.

Qualifications

• Experience in front-of-house or reception roles is advantageous.
• Strong organisational and multitasking abilities are essential.
• Excellent client communication and interpersonal skills required.

Responsibilities

• Greet clients and manage the client experience
• Prepare customised beverages
• Manage bookings and client appointments
• Send personalised videos and text messages to clients
• Manage client confirmations and follow-ups
• Post Instagram Stories throughout the day
• Film treatments and clinic activity
• Edit simple social media content using CapCut
• Open and close the clinic
• Clean and flip treatment rooms
• Maintain clinic cleanliness and presentation
• Support clinicians with daily needs
• Stay aware of the clinic schedule and what happens next

Skills

Client communication

Hospitality

Reception

Social media

Clinic operations

Multitasking

Calm under pressure

Initiative

Tools

CapCut

Job description

Client Experience & Front of House Coordinator

Saint Serene, Hawthorn

Please attach a professional photo on your résumé and read the job description carefully before applying.

Saint Serene is looking for a polished, organised and proactive Front of House Coordinator to manage the client experience and help keep the clinic running smoothly.

This is a fast-paced role combining reception, hospitality, client communication, social media and clinic operations.

Key Responsibilities

• Greet clients and manage the client experience
• Prepare customised beverages
• Manage bookings and client appointments
• Send personalised videos and text messages to clients
• Manage client confirmations and follow-ups
• Post Instagram Stories throughout the day
• Film treatments and clinic activity
• Edit simple social media content using CapCut
• Open and close the clinic
• Clean and flip treatment rooms
• Maintain clinic cleanliness and presentation
• Support clinicians with anything they need throughout the day
• Stay aware of the clinic schedule and what needs to happen next

What We Are Looking For

• Highly organised
• Proactive
• Calm under pressure
• Excellent at multitasking
• Confident with clients
• Well presented
• Reliable and punctual
• Comfortable receiving feedback
• Comfortable working in a fast-paced environment
• Able to take initiative without constantly being told what to do

Hours & Training

Saint Serene operates Monday to Friday, 11:00 AM to 6:00 PM, Saturday 11:00AM to 5:00PM

You will arrive at 9:45 AM every shift for structured training and clinic preparation before opening.

Daily training may include:

• Client experience
• Communication
• Systems
• Sales
• Objection handling
• Skin and treatment knowledge
• Role-play
• Clinic operations

Our Culture

Saint Serene operates with a spirit of excellence.

We believe in clear expectations, accountability, training and continuous improvement.

Long-Term Career Opportunity

Saint Serene is expanding, and as the business grows there will be opportunities for our strongest team members to move into more senior roles.

Potential pathways may include:

• Senior Front of House
• Client Experience Management
• Clinic Operations
• Team Leadership
• Client Consultation
• Sales roles