Front-of-House Concierge – Luxury Retail & Admin

Audemars Piguet; Sydney; Hybride; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Benefits package

Résumé du poste

Audemars Piguet Australia is seeking a proactive Front-of-House & Administrative Coordinator for our new Sydney boutique. You’ll deliver a premium client welcome, manage the front desk, and coordinate schedules and CRM data to ensure an exceptional client journey.

In this role you will support hospitality operations, logistics, invoicing and cross-functional coordination with finance and support teams, adapting seamlessly to peak periods and events.

Qualifications

• Minimum 3 years of experience in hospitality, luxury retail, customer service, reception or administrative support roles.

Responsabilités

• Welcoming clients and visitors with professionalism, warmth and a high level of hospitality, ensuring a memorable first impression
• Acting as the first point of contact for the boutique and delivering a consistent client experience aligned with brand standards
• Managing incoming calls, emails and client enquiries while ensuring timely responses and appropriate follow-up
• Coordinating appointments, client arrivals and boutique traffic flow to ensure a seamless client journey
• Supporting the collection and accuracy of client information within CRM systems and visitor tracking tools
• Managing the boutique appointment calendar and supporting scheduling coordination for the boutique team
• Monitoring daily boutique traffic and maintaining accurate records and reporting
• Ensuring the boutique remains fully prepared and presented to the highest standards at all times
• Managing hospitality materials and supporting inventory replenishment when required
• Providing administrative support through document preparation, filing, data entry and record management
• Supporting logistics and shipment coordination while ensuring compliance with internal processes and documentation requirements
• Assisting with invoice tracking, supplier coordination and administrative follow-up activities
• Supporting boutique maintenance coordination with vendors, consultants and internal stakeholders
• Acting as a key coordination point between the boutique, finance and support functions
• Supporting communication and collaboration across teams to ensure operational efficiency
• Providing support during events, activations and peak business periods to ensure seamless execution

Description du poste

Audemars Piguet Australia is seeking a proactive Front-of-House & Administrative Coordinator for our new Sydney boutique. You’ll deliver a premium client welcome, manage the front desk, and coordinate schedules and CRM data to ensure an exceptional client journey.

In this role you will support hospitality operations, logistics, invoicing and cross-functional coordination with finance and support teams, adapting seamlessly to peak periods and events.