Boutique Welcome Host

Audemars Piguet; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Audemars Piguet Australia boutique is seeking a proactive front-of-house coordinator to deliver an exceptional client experience and to support smooth administrative operations in line with our brand standards. You will manage client inquiries, appointments, CRM data and visitor flow, coordinate the boutique calendar, and assist with events and peak periods to ensure a seamless client journey.

The role requires a minimum of 3 years in hospitality or luxury retail, strong communication and

Qualifications

• Minimum of 3 years in hospitality, luxury retail, or customer service roles.
• Strong customer-centric mindset with a passion for delivering exceptional client experiences.
• Excellent organizational skills and ability to manage multiple priorities.
• Experience coordinating appointments and front-of-house activities.
• Proficiency with Microsoft Office, CRM systems, and admin tools.
• Experience with procurement or invoice management is a plus.
• Ability to work across multiple functions and support front- and back-office activities.

Responsibilities

• Welcoming clients and visitors with professionalism, warmth and a high level of hospitality.

Skills

Customer service

Hospitality

Organization

Communication skills

Scheduling

Multitasking

Interpersonal skills

Problem-solving

MS Office

CRM systems

Tools

CRM systems

Microsoft Office

Job description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Within the boutique, your main mission will be to deliver an exceptional first impression to all visitors while ensuring smooth front-of-house operations and administrative coordination, in line with Audemars Piguet’s standards, values and retail vision.

As part of Audemars Piguet’s first official boutique in Australia, you will play a key role in creating a welcoming and seamless client experience while supporting the efficient execution of boutique operations and administrative activities.

In this context, you will be responsible for:

• Welcoming clients and visitors with professionalism, warmth and a high level of hospitality, ensuring a memorable first impression
• Acting as the first point of contact for the boutique and delivering a consistent client experience aligned with brand standards
• Managing incoming calls, emails and client enquiries while ensuring timely responses and appropriate follow-up
• Coordinating appointments, client arrivals and boutique traffic flow to ensure a seamless client journey
• Supporting the collection and accuracy of client information within CRM systems and visitor tracking tools
• Managing the boutique appointment calendar and supporting scheduling coordination for the boutique team
• Monitoring daily boutique traffic and maintaining accurate records and reporting
• Ensuring the boutique remains fully prepared and presented to the highest standards at all times
• Managing hospitality materials and supporting inventory replenishment when required
• Providing administrative support through document preparation, filing, data entry and record management
• Supporting logistics and shipment coordination while ensuring compliance with internal processes and documentation requirements
• Assisting with invoice tracking, supplier coordination and administrative follow-up activities
• Supporting boutique maintenance coordination with vendors, consultants and internal stakeholders
• Acting as a key coordination point between the boutique, finance and support functions
• Supporting communication and collaboration across teams to ensure operational efficiency
• Providing support during events, activations and peak business periods to ensure seamless execution
• Minimum of 3 years of experience in hospitality, luxury retail, customer service, reception or administrative support roles
• Strong customer-centric mindset with a passion for delivering exceptional client experiences
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Experience coordinating appointments, schedules or front-of-house activities
• Strong interpersonal and communication skills with the ability to engage clients and stakeholders professionally
• High level of professionalism, attention to detail and administrative discipline
• Proactive, reliable and service-oriented approach with strong problem-solving abilities
• Experience in administrative coordination, logistics support or office administration is an advantage
• Proficiency with Microsoft Office applications, CRM systems and administrative tools
• Experience working with procurement, invoice management or purchasing systems is a plus
• Ability to work effectively across multiple functions and support both front-of-house and back-office activities

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.