Front of House Administrator

Belle Property Australia; Castlemaine; On-site; AUD 55,000 - 70,000; Full time

Job summary

Belle Property Castlemaine is seeking a confident and well-presented administrator to join the busy team. You will manage front-of-house duties, handle calls, support sales and property management, and assist with marketing and documentation.

The role requires excellent communication, organisational skill and the ability to work to deadlines. Training will be provided and you will be part of a professional local team.

Qualifications

• Excellent verbal and written communication skills.
• Excellent telephone manner and professional presentation.
• Strong organisational skills with attention to detail and deadlines.
• Ability to work autonomously and as part of a team.
• Good computer literacy across standard business tools and social platforms.

Responsibilities

• Open and close the office and manage keys and registers.
• Greet visitors and direct calls to the appropriate departments.
• Support sales and property management teams with administration.
• Prepare sales documents, files and contracts per procedures.
• Enter data into CRM and Trust Software; manage photos, floorplans and marketing materials.
• Create, edit and publish marketing collateral and advertisements.
• Assist with open for inspection activities and stock updates.
• Maintain databases, websites and property listings; assist with community events.

Skills

Communication skills

Organisational skills

Attention to detail

Customer service

Multitasking

Proactive

Education

Agents Representative Certificate

Tools

Property Me

AgentBox

Excel

Outlook

InDesign

Facebook

Instagram

Job description

National Brand with supported staff training

Friendly, professional team with hands on Directors

As the first point of contact for our clients and community, you’ll play a pivotal role in creating an exceptional first impression at Belle Property Castlemaine.

We’re seeking a confident, highly organised and proactive individual to join our busy administration team, providing front-of-house, administrative and marketing support.

The Position

Your strong administrative skills and an ability to grasp new concepts quickly and efficiently will see you excel in this role. You will be customer focused, well presented, articulate, organised, energetic, excellent attention to detail and committed to working with deadlines. Belle Property has a number of policies and procedures that need to be followed ensure continuity and follow though. Receiving on job training and external Belle Property training.

Duties include, although not limited to:

• Opening and closing of office – keys and key registers to be locked away
• Greeting people in person and answering telephone and directing calls to appropriate departments,
• Work closely with sales and PM departments
• Sales document preparation from set up of files, hard form and soft copy including any changes as per Belle Property procedure
• Data base entry into CRM and Trust Software
• Photo, Stock board and Floorplan management
• Preparation of appraisals
• Receiving of photos and floorplans for agent approval and filing
• Preparation of appraisals through Real Hub
• Preparation of PPS
• Preparing contracts as per agent instructions
• Generating Ad for through Real Hub and marketing material
• Marketing preparation (including design, proofing & producing) of brochures and additional marketing if required
• Open for Inspection tags weekly
• Maintaining and updating database and web
• Uploading new properties onto the web
• Maintaining and updating stock list
• Assisting Property management with administrative duties and maintenances as requested .
• Maintain key register and sign keys in and out recording the information
• General administrative duties including photo coping, scanning, filing and archiving of files.
• Monthly stocktake of administrative materials
• Assisting with community events
• Monthly reconciliation of petty cash
• Assisting all staff when required
• General cleaning tasks within the office
• Ensuring and clean and neat workspace and cleaning surfaces as required

The Person

• Excellent verbal and written communication skills
• Excellent telephone manner
• Excellent organisational, attention to detail and time management skills
• Motivation, initiative and ability to work autonomously
• High level of computer skills ( Property Me , Agent box Word, Excel, Outlook, in design, facebook and Instagram )
• Impeccable presentation, attention to detail and be able to multitask
• Able to follow instruction
• Able to work in a friendly team environment and individually

Qualifications

• Agents Representative Certificate (preferred or committed to completing)