Front of House & Admin Specialist: Client Relations

First Aid Academy; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

First Aid Academy Pty Ltd is seeking an Administration and Front of House Team Member to join North Queensland's leading first aid training facility in Cairns. The role supports client relations and admin tasks, with pathways to supervisory opportunities in the client relations area.

The position involves handling enquiries, enrolments, data entry, certifications, and front-of-house duties as part of a friendly, dynamic team.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Solid computer skills and ability to learn new systems.
• Professional and courteous phone manner.
• Ability to work effectively in a team.

Responsibilities

• Respond to phone, email and in-store enquiries and direct to the appropriate department.
• Process individual, group and company course enrolments.
• Maintain client data in student and retail management systems.
• Process student certifications.
• Operate point-of-sale and assist Sales Manager with stock and restocking.
• Keep store and training facilities clean; perform general duties as required.

Skills

Verbal & written communication

Attention to detail

Computer skills

Phone etiquette

Team collaboration

Tools

Student management system

Retail management system

Job description

First Aid Academy Pty Ltd is seeking an Administration and Front of House Team Member to join North Queensland's leading first aid training facility in Cairns. The role supports client relations and admin tasks, with pathways to supervisory opportunities in the client relations area.

The position involves handling enquiries, enrolments, data entry, certifications, and front-of-house duties as part of a friendly, dynamic team.