Healthcare Admin & Customer Experience Specialist

Royal Rehab Group; Cairns Regional; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary Packaging

Fitness Passport

Private Health Insurance

Career growth

QLeave

Flexible work arrangements

Competitive remuneration

Leadership team

Friendly team

Job summary

Royal Rehab LifeWorks invites you to join our Administration and Customer Service team in Cairns Clinic, supporting our allied health staff and clients from first enquiry through ongoing care. You will be the friendly first contact, ensuring a welcoming, efficient experience and accurate records.

We value connection, organisation, and teamwork, offering a supportive environment, opportunities for career growth, and flexible arrangements within a dynamic health charity with a long history of

Qualifications

• Experience in customer service or admin, ideally in allied health or healthcare.
• Strong time management, organisational and communication skills.
• Proficient with admin systems and maintains confidentiality.
• Able to manage priorities and achieve high customer satisfaction.
• Knowledge of NDIS frameworks or ability to learn quickly.
• Ability to work independently and in a multidisciplinary team.

Responsibilities

• Handle phone and email enquiries, and route complex questions to the right staff.
• Manage scheduling, waitlists, follow-ups, and escalate risks as needed.
• Enter data and maintain accurate, confidential client records and service agreements.
• Deliver monthly reports on clients, trends, revenue and outcomes.
• Gather information to help Allied Health staff provide tailored support.
• Collaborate on treatment plans or Service Agreements aligned with client preferences.
• Engage with clients to understand needs and expectations.
• Escalate concerns, risks and complaints to Allied Health Leaders.
• Adhere to NDIS principles and represent RR LifeWorks positively.

Skills

Customer service

Time management

Organisational skills

Communication

NDIS knowledge

Tools

CRM software

Data entry systems

Job description

Royal Rehab LifeWorks invites you to join our Administration and Customer Service team in Cairns Clinic, supporting our allied health staff and clients from first enquiry through ongoing care. You will be the friendly first contact, ensuring a welcoming, efficient experience and accurate records.

We value connection, organisation, and teamwork, offering a supportive environment, opportunities for career growth, and flexible arrangements within a dynamic health charity with a long history of