Administration and Front of House Team Member

First Aid Academy; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

First Aid Academy Pty Ltd is seeking an Administration and Front of House Team Member to join North Queensland's leading first aid training facility in Cairns. The role supports client relations and admin tasks, with pathways to supervisory opportunities in the client relations area.

The position involves handling enquiries, enrolments, data entry, certifications, and front-of-house duties as part of a friendly, dynamic team.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Solid computer skills and ability to learn new systems.
• Professional and courteous phone manner.
• Ability to work effectively in a team.

Responsibilities

• Respond to phone, email and in-store enquiries and direct to the appropriate department.
• Process individual, group and company course enrolments.
• Maintain client data in student and retail management systems.
• Process student certifications.
• Operate point-of-sale and assist Sales Manager with stock and restocking.
• Keep store and training facilities clean; perform general duties as required.

Skills

Verbal & written communication

Attention to detail

Computer skills

Phone etiquette

Team collaboration

Tools

Student management system

Retail management system

Job description

Administration and Front of House Team Member

First Aid Academy Pty Ltd (RTO# 40920) is an innovative, professional first aid training centre and first aid supplies store. We build confidence to care by providing nationally accredited courses and other services, including selling and hiring rescue equipment, as well as first aid staff for local events. We support a wide range of local organisations, nationally owned corporate businesses, government agencies, and the general public in Cairns & Far North Queensland.

We are looking for a Client Relations person and an Admin person to share our Front of House roles. Successful candidates will have the option to progress into a client relations supervisory role and further advance their career.

You'll join our friendly, dynamic team at North Queensland's largest and most respected First Aid training facility.

If you want to gain experience in the RTO administration sector, this position is a great opportunity to challenge yourself, build your skills, and advance your career into sales or training.

Key responsibilities

Respond to phone, email and in-store enquiries, directing them to the correct department where necessary

Process individual, group and company course enrolments

Accurately maintain client data in both student and retail management systems

Process student certifications

Point-of-sale operations

Assist the Sales Manager in restocking and sales

Clean the store and training facilities as part of the team

General tasks as required

About you

Excellent verbal and written communication skills

Attention to detail, high standards regarding accuracy

Sound computer skills with ability to learn new systems

Efficient and professional phone manner

Ability to work within a team and follow direction

About us

First Aid Academy Pty Ltd – RTO# 40920 is an innovative, professional first aid training centre and first aid supplies store. We build confidence to care by providing nationally accredited courses and other services, including sales & hire of rescue equipment, as well as providing first aid staff at local events.

We cater to a wide range of local organisations, nationally owned corporate businesses, government agencies, and the general public in Cairns & Far North Queensland.