Front Desk & Workplace Experience Coordinator (6‑month, Melbourne)

News Corp; Melbourne; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid work

Flexible leave options

Birthday leave

Parental leave

Volunteer leave / community grants

Hackdays

Job summary

REA Group is seeking a friendly Workplace Receptionist for a 6-month fixed-term, on-site in Melbourne. You will be the first point of contact for visitors and staff, delivering warm customer service and ensuring a smooth front-of-house experience.

Based in the FaBS team, you’ll manage calls, emails and visitor sign-in, coordinate office updates, and support safe, welcoming operations across the office. We value a proactive, collaborative, people-centred approach and offer a hybrid benefits

Qualifications

• A real people person!
• A quick learner and multi-tasker
• Exceptional phone manner
• Work productively in a fast paced and agile environment
• Someone who likes to smile, laugh, and have fun with staff
• Look at tricky situations through a solutions-focused lens
• Ability to lift light weight furniture and parcels in a safe way
• Superior organisation skills
• Maintain a professional and polished appearance, adhering to a smart casual dress code
• A proactive and approachable demeanour – a positive outlook is everything!
• Someone who is tech-savvy and keen to keep learning
• A team player – you take a proactive approach to supporting your team and enjoy work collaboratively

Responsibilities

• Act as the main point of contact and front-of-house for all visitors and guests to REA
• Manage incoming / outgoing calls, emails, Slacks, and in-person enquiries
• Communicate facility and office updates to staff via the appropriate channels
• Be responsible for our visitor management system, ensuring our guests to the office do the right thing
• Maintain security and access register and ensure all guests to REA and signed in and out appropriately
• Ensure staff common and amenity areas such as mail room, breakfast area, and reception are well maintained
• Monitor and action PWG (Procurement & Workplace) tickets that relate to reception, including couriers, new starters and departures, lockers, events, catering, etc
• Be responsible for reception duties for states outside of Melbourne and Sydney, as well as remote workers
• Be responsible in the coordination of REA internal social events across all states
• Assist the WHS Committee group to implement workplace safety programs and information in and around the office
• Assist the Sustainability team to implement sustainable measures in and around the office
• Assist the People Services team to implement parking, benefits, new starter and departures, and policies
• Assist to maintain team internal intranet pages on REA intranet with relevant information and updates to staff
• Act as both an REA First Aider or Warden (training will be provided)

Job description

REA Group is seeking a friendly Workplace Receptionist for a 6-month fixed-term, on-site in Melbourne. You will be the first point of contact for visitors and staff, delivering warm customer service and ensuring a smooth front-of-house experience.

Based in the FaBS team, you’ll manage calls, emails and visitor sign-in, coordinate office updates, and support safe, welcoming operations across the office. We value a proactive, collaborative, people-centred approach and offer a hybrid benefits