Front Desk & Visitor Experience Lead (Hybrid)

REA Group Melbourne, AUS; Melbourne; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid work

Birthday leave

Parental leave

Community volunteering program

Hackdays

Job summary

REA Group in Melbourne is seeking a friendly Workplace Receptionist to join FaBS, supporting visitors and staff with excellent customer service in a fast-paced environment. This 6-month fixed-term, on-site role covers front desk duties and coordinating office operations.

You will manage calls, emails and enquiries, ensure sign-in and security, assist with events across states, and help maintain a welcoming, safe workspace. A hybrid approach to work and employee benefits are included.

Qualifications

• Front desk/reception experience is a plus.
• Exceptional phone manner and customer service skills.
• Able to work in a fast-paced, agile environment.
• Maintain a professional appearance in smart casual dress.
• Willing to assist across states and with events.

Responsibilities

• Act as the main front-of-house contact for visitors.
• Handle calls, emails and in-person enquiries.
• Communicate office updates to staff via channels.
• Manage visitor sign-in and security procedures.
• Keep reception, mail and common areas well maintained.
• Coordinate PWG tickets, couriers, arrivals and departures.
• Support reception duties for other states and remote workers.
• Assist with internal events and workplace safety programs.
• Support People Services with parking and policies.

Skills

Phone etiquette

Multitasking

Customer service

Tech-savvy

Team player

Professional appearance

Positive attitude

Light lifting

Job description

REA Group in Melbourne is seeking a friendly Workplace Receptionist to join FaBS, supporting visitors and staff with excellent customer service in a fast-paced environment. This 6-month fixed-term, on-site role covers front desk duties and coordinating office operations.

You will manage calls, emails and enquiries, ensure sign-in and security, assist with events across states, and help maintain a welcoming, safe workspace. A hybrid approach to work and employee benefits are included.