Administration Assistant / Front Desk

Jack Frost Car Air Conditioning; City of Brisbane; On-site; AUD 50,000 - 70,000; Full time

Job summary

Jack Frost Car Air Conditioning in Mount Gravatt East, QLD, is seeking a Customer Liaison Officer to support the Operations Manager and Owner. You’ll manage the reception, handle admin tasks and ensure smooth daily office functions, acting as the welcoming face at the front desk.

You’ll handle calls and emails, schedule inspections with ServiceM8, manage billing, stock orders and filing. The role requires at least 12 months of admin experience, a driver’s license, strong communication, and a

Qualifications

• High level of computer literacy
• Excellent written and oral communication skills
• Proactive with initiative and reliable
• Attention to detail and strong organisational skills
• Punctual and reliable attendance
• MUST have at least 12 months administrative experience
• Valid driver's license is a MUST
• Prior knowledge/experience with ServiceM8 advantageous
• Prior knowledge/experience in air conditioning or automotive field advantageous

Responsibilities

• Assist the Owner and Operations Manager with daily tasks
• Handle phone and email correspondence
• Schedule inspections and bookings utilising ServiceM8
• Receive and direct clients
• Manage billing and invoicing
• Process stock and part orders
• Printing and filing

Skills

Communication

Computer literacy

Multitasking

Attention to detail

Punctuality

Driver's license

Tools

ServiceM8

Job description

Jack Frost Car Air Conditioning – Mount Gravatt East QLD

As a Customer Liaison Officer, you will provide support to the Jack Frost Operations Manager and the Owner in managing the reception area, handling administrative tasks and ensuring the smooth operation of daily office functions. You will be the welcoming face of the company at the front desk.

Key responsibilities

Assist the Owner and Operations Manager with daily tasks

Handle phone and email correspondence

Schedule inspections and bookings utilising ServiceM8

Receive and direct clients

Manage billing and invoicing

Process stock and part orders

Printing and filing

About you

High level of computer literacy

Excellent written and oral communication skills

Proactive with ability to show initiative

Strong attention to detail and organisational skills

Punctual and reliable attendance

Valid driver's license is a MUST

Ability to think on your feet and multitask in a fast paced environment

Prior knowledge and experience with ServiceM8 would be advantageous

Prior knowledge and experience in the air conditioning or automotive field would be advantageous

IMPORTANT INFORMATION

IMPORTANT: MUST have at least 12 months administrative experience.

The role will commence on a full time basis for an immediate start and training will be provided in all aspects of the position with a 3 month probation period.

Hours are to reflect Monday to Thursday 7am to 4pm and Friday 7am to 3pm.

No weekend work will be required.

IMPORTANT: we are seeking an employee who wants longevity working in a happy atmosphere in a friendly, family environment.

MUST be able to think on your feet as this is a fast paced environment, especially during the warmer months.

ABOUT US

With a commitment to excellence and a dedication to customer satisfaction, we have established ourselves as a leader in our field.