Rostering & Admin Coordinator (Aged Care)

Caring Society; Canberra; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time employment

Competitive remuneration

Professional development

Flexible working arrangements

Employee assistance and wellbeing

Descripción de la vacante

Caring Society in Canberra is seeking a capable Rostering Coordinator & Administration Officer to manage staff rosters, coordinate scheduling across clients, and handle day-to-day administrative tasks. Based at our ACT office, you will ensure compliant and efficient operations while supporting a compassionate, person-centred care environment.

The role requires strong organisational skills, excellent communication, and the ability to prioritise in a busy community services setting.

Formación

• Previous experience in rostering, workforce coordination, scheduling or administration.
• Strong organisational and time-management skills, with the ability to manage competing priorities and meet deadlines.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy in data entry, record keeping and documentation.
• Proficiency in Microsoft Office applications, particularly Excel, Word and Outlook.
• Ability to work independently and collaboratively within a team.
• Strong problem-solving skills and the ability to respond effectively to changing operational requirements.
• Demonstrated ability to handle confidential information professionally and maintain appropriate privacy standards.
• A professional, reliable and proactive approach to work.

Responsabilidades

• Create, manage and maintain staff rosters to ensure appropriate workforce coverage for scheduled client services.
• Coordinate daily and weekly rosters across multiple clients and service requirements.
• Manage roster changes, shift cancellations, replacements, staff availability and shift swaps.
• Identify staffing gaps and proactively arrange suitable replacements to minimise service disruptions.
• Liaise with support workers, clients, families and relevant team members regarding roster arrangements and changes.
• Monitor staff availability, leave requests and scheduling requirements.
• Ensure shifts are allocated in accordance with client requirements, worker suitability and organisational procedures.
• Monitor roster compliance with applicable Modern Awards, employment conditions and relevant workplace legislation.
• Maintain accurate rostering information using the organisation's rostering and workforce management systems.
• Escalate urgent staffing issues, service delivery concerns and scheduling conflicts to management.
• Provide general administrative and office support to ensure the smooth day-to-day operation of the organisation.
• Maintain and update staff records, employee information, availability details and relevant documentation.
• Assist with staff onboarding, including collecting employment documentation, coordinating induction requirements and providing system access guidance.
• Assist with preparing employment-related documents, staff correspondence, forms and internal communications.
• Monitor outstanding staff documentation, training records, registrations and compliance requirements.
• Assist with processing timesheets, checking roster information and identifying discrepancies for management review.
• Maintain accurate electronic records, filing systems, spreadsheets and databases.
• Assist with preparing operational reports, rostering summaries and workforce-related information.
• Respond to general telephone enquiries, emails and internal staff queries professionally.
• Assist with client administration, service documentation and maintaining accurate client-related records, in accordance with privacy and confidentiality requirements.
• Undertake other reasonable administrative and operational duties as required by management.

Conocimientos

Rostering

Administration

Scheduling

Organisational skills

Time management

Communication skills

Data entry accuracy

Excel

Teamwork

Educación

Experience in aged care or disability services (Desirable)

Herramientas

Excel

Word

Outlook

Rostering software

Descripción del empleo

Caring Society in Canberra is seeking a capable Rostering Coordinator & Administration Officer to manage staff rosters, coordinate scheduling across clients, and handle day-to-day administrative tasks. Based at our ACT office, you will ensure compliant and efficient operations while supporting a compassionate, person-centred care environment.

The role requires strong organisational skills, excellent communication, and the ability to prioritise in a busy community services setting.