Front Desk Receptionist for a Holistic Dental Practice

Wattle Street Dental; Cooroy; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Above-award pay

Monthly team social events

Ongoing training and development

Mental health and wellbeing focus

Job summary

Wattle Street Dental in Cooroy on the Sunshine Coast is seeking a warm Front Desk Receptionist to join our holistic practice. You will be the first voice patients hear and the first face they see, helping nervous patients feel comfortable while you run a busy front desk.

You will manage bookings, check-ins, payments, and health fund claims with care as part of our small, supportive team under new management.

Qualifications

• Front desk or reception experience is preferred.
• Able to manage calls and bookings with warmth and accuracy.
• Detail-oriented, especially with patient records and payments.
• Comfortable working with health fund claims and patient payments.

Responsibilities

• Answer phones and manage bookings with warmth and accuracy
• Check patients in and out, and keep the front desk running smoothly
• Keep the appointment book full - filling cancellations, managing recalls and no-shows
• Take and allocate patient payments, process health fund claims, and balance the till at the end of the day
• Keep invoices organised and passed on to the right place for processing
• Help nervous or first-time patients feel comfortable and cared for

Skills

Reception experience

Customer service

Attention to detail

Phone skills

Friendly demeanor

Practice software

Team player

Tools

Practice management software

Roster software

Job description

Front Desk Receptionist for a Holistic Dental Practice

We're after a warm, organised Front Desk Receptionist to join our team of three receptionists covering our five operating days. You'll be the first voice patients hear on the phone and the first face they see when they walk in - often when they're a little nervous - so the way you make people feel matters just as much as how well you run the desk.

Key responsibilities

Answer phones and manage bookings with warmth and accuracy

Check patients in and out, and keep the front desk running smoothly

Keep the appointment book full - filling cancellations, managing recalls and no-shows

Take and allocate patient payments, process health fund claims, and balance the till at the end of the day

Keep invoices organised and passed on to the right place for processing

Help nervous or first-time patients feel comfortable and cared for

About you

Previous reception, customer service, or front-desk experience (dental or medical experience is a bonus, not essential)

Confident on the phone and comfortable juggling a busy front desk

Careful with detail - especially with patient records and end-of-day payments

A genuine, friendly manner - you like people, and it shows

Comfortable with (or quick to learn) practice management and rostering software

Above-award pay

A supportive, fun, caring team environment

A genuine focus on your mental health and wellbeing

Ongoing training and development

Monthly team social events

Involvement in our local Cooroy/Sunshine Coast community

An exciting time to join, under new management

About us

Wattle Street Dental has been part of the Cooroy and Sunshine Coast Hinterland community for over 10 years - and we're now under new management, bringing fresh energy and exciting changes to the practice. We practise modern dentistry with a whole-person approach - looking beyond the tooth to understand each patient, not just treat what's in front of us. We're a busy 8-chair practice, but what really sets us apart is how we treat people: patients and team alike.