Front Office Coordinator/Receptionist

Absolute Dental Care; City of Brisbane; On-site; AUD 41,000 - 48,000; Full time

Benefits offered by this job

4 weeks annual leave

Fun team events

No Saturdays

Transit at door

Job summary

Absolute Dental Care is seeking a friendly Receptionist to support front desk operations and assist the dental team with administrative duties. The role focuses on delivering excellent patient care and maintaining smooth daily operations in a busy Brisbane practice.

The successful candidate will manage appointments, process payments, and uphold patient confidentiality while working as part of a welcoming, team-oriented environment.

Qualifications

• Dental or medical reception experience, or a quick learner with the right attitude.

Responsibilities

• Greet patients warmly and provide exceptional customer service.
• Manage appointments, answer calls, and keep the day running smoothly.
• Check patients in and out and schedule appointments for productivity.
• Support dental team with admin tasks and patient care coordination.
• Process payments (fees, HICAPS, DVA) and manage practice banking.
• Maintain patient records and confidentiality.
• Participate in morning huddles and team meetings.

Skills

Customer service

Interpersonal communication

Teamwork

Organised person

Attention to detail

Autonomy

Written communication

Physical stamina

Job description

The Receptionist is an important role contributing to Absolute Dental Care operations and team. Working predominantly in a administration role, the Receptionist is required to undertake reception administrative duties. This role provides a key point of connectivity and communication between clinical and business areas. The primary purpose of the role is to provide chairside assistance and perform reception and administrative duties in the practice, with delivery of exceptional patient care at every stage of the patient journey.

Key responsibilities

Greet all patients warmly and with a genuine smile, providing exceptional customer service at all times

Manage appointments, answer calls, and keep the day running smoothly

Check patients in and out of the appointment schedule and schedule appointments for maximum productivity

Support dental team with admin tasks and patient care coordination

Manage all incoming and outgoing correspondence (written and electronic), follow up, file and elevate as required

Process payments (fees, HICAPS, DVA, patient financial arrangements) and manage practice banking

Maintain patient records in accordance with practice guidelines and ensure all pre-operative paperwork has been completed and filed prior to appointment

Maintain confidentiality regarding patient and personal matters

Participate actively and constructively in morning huddles and team meetings

About you

Dental or medical reception experience, or a quick learner with the right attitude

Warm, welcoming personality that makes patients feel comfortable

Organised, loves following systems and processes, is a team player and brings positive energy

Exceptional human relations skills, including demonstrated high levels of interpersonal communication and collaborative teamwork

Ability to maintain an outgoing, friendly attitude with patients and team, including when under pressure

Ability to work with interruptions and manage competing priorities

Sound knowledge of correct grammar, spelling and punctuation, and the ability to write legibly and work with numbers

Ability to work autonomously and demonstrate initiative in all areas of work

Physical stamina and mental resilience to perform long hours of standing, walking, bending and sitting

Manual dexterity, good eye-hand coordination and adequate vision and hearing

$30-35/hr plus superannuation (based on experience)

4 weeks annual leave

Fun team events and rewards

No Saturdays

Easy access to transport - train and bus stop right at the door

About us

Absolute Dental Care is one of Brisbane's top-rated dental practices with 360+ five-star reviews. We operate as a commercial business with a fun, friendly, and close-knit team who support each other.