Front Desk & Office Experience Coordinator

SIG Susquehanna; Sydney; Hybrid; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Private healthcare not specified

Job summary

Susquehanna is seeking a proactive Receptionist to join our Employee Services & Experience team in Sydney. You will blend reception, office services, hospitality and administrative support to create a welcoming, well‑organised environment for employees and visitors.

This hands-on role requires someone who anticipates needs, takes ownership, and thrives in a fast-paced setting. Visa sponsorship is not available; full working rights in Australia are required.

Qualifications

• Two years’ experience in reception/administration or customer-focused roles.
• Warm, professional, service-focused approach.
• Strong organizational skills and ability to manage competing priorities.
• Proactive mindset and ability to adapt to changing priorities.
• Clear written and verbal communication skills.
• Collaborative and flexible attitude to support the team.

Responsibilities

• Be the welcoming face of the front desk, including answering calls, taking messages and greeting employees, candidates, visitors and contractors.
• Act as the first point of contact for onsite services and office enquiries.
• Coordinate incoming/outgoing mail, couriers and deliveries.
• Arrange building access and desk setup for new starters.
• Maintain meeting rooms and shared areas, keeping them stocked and presentable.
• Coordinate building maintenance and equipment servicing and organise repairs when needed.
• Assist employees with business travel requests and bookings per APAC Travel Policy.
• Build relationships with cleaning providers and manage service escalations.
• Coordinate team dinners, events and other activities with stakeholders.
• Support ad hoc administrative tasks and process improvements.

Skills

Reception experience

Customer service

Organization

Communication

Travel bookings

MS Office

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Susquehanna is seeking a proactive Receptionist to join our Employee Services & Experience team in Sydney. You will blend reception, office services, hospitality and administrative support to create a welcoming, well‑organised environment for employees and visitors.

This hands-on role requires someone who anticipates needs, takes ownership, and thrives in a fast-paced setting. Visa sponsorship is not available; full working rights in Australia are required.