CUSTOMER SERVICE OFFICER (SRL048)

Campbelltown City Council NSW; Campbelltown; On-site; AUD 76,000 - 82,000; Full time

Benefits offered by this job

Fitness membership programs

Professional development opportunities

Job summary

Campbelltown City Council is seeking a Customer Service Officer for the Gordon Fetterplace Aquatic Centre in Campbelltown. The role focuses on delivering outstanding customer experiences face-to-face and over the phone in a busy leisure facility.

You will manage front desk operations, handle admissions, cash handling and member care while building strong community relationships. A positive, flexible attitude and weekend availability are essential.

Qualifications

• Experience in providing customer service in a high-volume leisure or frontline environment.
• Face-to-face and phone-based customer service experience.
• Cash handling and internal audit familiarity.
• Strong communication and interpersonal skills.
• Current Resuscitation Certificate and First Aid are preferred or willingness to obtain.

Responsibilities

• Meet and greet customers and manage front desk operations.
• Handle telephone and electronic enquiries with professionalism.
• Oversee admissions, cash handling and member care.
• Maintain service standards in a high-volume, fast-paced environment.
• Roster adherence, including weekends and public holidays.

Skills

Customer service

Cash handling

Interpersonal skills

Resuscitation cert

Job description

Customer Service Officers

• Full time, 38 hours per week position available at the Gordon Fetterplace Aquatic Centre
• Annual salary between $75,542.22 - $81,770.01 + 12% superannuation + weekend & public holiday penalties (when applicable)
• Access to fitness membership programs

Our customer service officers are passionate about service, enjoy creating outstanding customer experiences and building strong relationships within the community at our Leisure Centres. Being the first and last person our members meet, customer service officers are ambassadors and key to creating enjoyable & lasting impressions for the customers.

About us

We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started.

About the role

To thrive in this role, you are someone who finds it easy to build and maintain positive relationships with all the people you meet. You are able provide a great customer experience, face to face and over the phone in a high volume fast paced multifunctional environment.

The role will see you meet and greet customers; you will manage the day-to-day operation of the front desk including direct customer service, telephone and electronic enquiries, admissions, cash handling and member care.

If you are agile, dynamic and love working with people. If you want to work where every day is a great day for making an impact with customers, then this role is for you.

The successful candidate will demonstrate the following key skills and attributes

• Experience in providing customer service in a high volume fast paced multifunctional environment (Leisure or recreational facilities preferred)
• Experience in a face-to-face and phone-based customer service role
• A strong understanding of the principles of excellent customer service
• Experience in cashiering and internal audit requirements
• Highly developed communication and interpersonal skills
• A current Resuscitation Certificate and First Aid Certificate (or willingness to obtain)
• Willingness to work a roster with early start and late finish shifts, including weekends and public holidays.
• A current Working With Children Check for paid work (or willingness to obtain).
• Commitment to living our values of respect, integrity, teamwork, trust and optimism. It is through respect, integrity and teamwork that we build trust and create optimism for Campbelltown’s future.

As a member of our friendly and passionate team, you will receive the following benefits

• Full time, 38 hours per week position available at the Gordon Fetterplace Aquatic Centre
• Annual salary between $75,542.22 - $81,770.01 + 12% superannuation + weekend & public holiday penalties (when applicable)
• Generous professional development opportunities
• Access to the corporate fitness membership program

Key contact: For further information on this position please contact Kristen Carey, Leisure Centre Manager on 4645 4362.

Applications close: Midnight, Sunday 8 November 2026

Applicants are required to undergo a comprehensive employment screening process, which may include but is not limited to reference, identity, working with children checks, and medical checks. Employment offers are contingent upon successful clearance of related checks.

Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

We are committed to acting in the best interest of the children in our community. We believe children have the right to be safe, listened to and respected. We have zero tolerance for child abuse and will take allegations very seriously, responding quickly and consistently in line with our policies and procedures. We aim to provide a safe space for all children, including Aboriginal and Torres Strait Islander children, children from culturally and linguistically diverse backgrounds, children who identify as LGBTIQA+, and children with disability.