Front Desk Guest Experience Agent - Hotel Discounts

Oaks Hotels & Resorts Limited; Nelson Bay; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Experiences

Insurance

Generous leave

Wellness

Job summary

Oaks Nelson Bay Lure Suites is seeking a full-time Guest Service Agent passionate about delivering exceptional guest experiences. You will warmly welcome guests, guide them through check-in/check-out, and share local recommendations.

Join a welcoming team and contribute to a memorable stay while working a rotating shift roster. You will be expected to provide outstanding service across multiple channels and coordinate with the front desk to ensure guest satisfaction.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Excellent communication and interpersonal skills across multiple channels.
• Polished, professional presentation and customer-first mindset.
• Willingness to work weekends, holidays, and varying shifts.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across channels to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests using property management systems.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance and personalized recommendations.

Skills

Guest service

Communication

Professionalism

Flexibility

Teamwork

Job description

Oaks Nelson Bay Lure Suites is seeking a full-time Guest Service Agent passionate about delivering exceptional guest experiences. You will warmly welcome guests, guide them through check-in/check-out, and share local recommendations.

Join a welcoming team and contribute to a memorable stay while working a rotating shift roster. You will be expected to provide outstanding service across multiple channels and coordinate with the front desk to ensure guest satisfaction.