Guest Service Agent - Warm Welcome, Local Insights

Narooma; Brisbane; Hybrid; AUD 48,000 - 67,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Health insurance offers

Generous Leave

Wellness Boost

Job summary

Oaks Nelson Bay Lure Suites, part of Minor Hotels, is seeking a casual Guest Service Agent to warmly welcome guests and manage check-ins and check-outs with efficiency and care.

You will guide guests through their stay, provide local recommendations, handle reservations and inquiries across in-person, phone, and email channels, and contribute to a memorable hospitality experience with a positive, proactive approach.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Customer service

Communication

Hospitality

Polished presentation

Weekend availability

Job description

Oaks Nelson Bay Lure Suites, part of Minor Hotels, is seeking a casual Guest Service Agent to warmly welcome guests and manage check-ins and check-outs with efficiency and care.

You will guide guests through their stay, provide local recommendations, handle reservations and inquiries across in-person, phone, and email channels, and contribute to a memorable hospitality experience with a positive, proactive approach.