Guest Service Agent — Career Growth & Perks

Oaks Hotels, Resorts & Suites; Nelson Bay; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career growth programs

Hotel discounts 50% off stays in AU/NZ

Friend/family discount 20%

Global perks: 400+ retailers

Entertainment and activity discounts

Health insurance offers

Parental and birthday leave

Job summary

Minor Hotels’ Oaks Nelson Bay Lure Suites is seeking a full-time Guest Service Agent who loves delivering outstanding hospitality and warm, attentive service. You’ll welcome guests, guide them through check-in/out, and share local recommendations with a genuine smile.

You’ll work a rotating Monday–Sunday roster, including weekends and holidays, with hourly rates reflecting experience. If you thrive in a busy guest-centric role, apply now to join our team.

Qualifications

• Experience in hotel, hospitality, or customer-facing roles.
• Clear and professional written and verbal communication.
• Consistently delivers high-quality guest service with a proactive approach.
• Willingness to work weekends, holidays, varying shifts.
• Polished, professional presentation.

Responsibilities

• Provide warm reception and smooth check-in/check-out.
• Communicate clearly with guests and team across channels.
• Process reservations and updates using PMS.
• Offer personalized recommendations and assist guests.

Skills

Guest service

Communication

Issue resolution

Attentive service

Tools

Property management systems

Job description

Minor Hotels’ Oaks Nelson Bay Lure Suites is seeking a full-time Guest Service Agent who loves delivering outstanding hospitality and warm, attentive service. You’ll welcome guests, guide them through check-in/out, and share local recommendations with a genuine smile.

You’ll work a rotating Monday–Sunday roster, including weekends and holidays, with hourly rates reflecting experience. If you thrive in a busy guest-centric role, apply now to join our team.