Hotel Guest Experience Concierge

Minorinternational; Nelson Bay; Vor Ort; AUD 39.000 - 58.000; Vollzeit

Benefits dieser Stelle

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Zusammenfassung

Oaks Nelson Bay Lure Suites in NSW is seeking a full-time Guest Service Agent passionate about delivering exceptional hospitality. You will welcome guests, manage check-ins/outs, and guide them with local recommendations while maintaining a warm, professional presence.

The role requires flexibility across a rotating roster including weekends and holidays, with hourly rates $27.97–$41.96. We offer development opportunities, staff discounts, health benefits, and a supportive team culture at Minor

Qualifikationen

• Experience delivering high-quality service in hotel or customer-facing roles.
• Clear and professional communication across channels.
• Proactive, positive approach to guest needs.
• Willingness to work weekends and varying shifts.

Aufgaben

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Kenntnisse

Hospitality experience

Customer service

Communication skills

Jobbeschreibung

Oaks Nelson Bay Lure Suites in NSW is seeking a full-time Guest Service Agent passionate about delivering exceptional hospitality. You will welcome guests, manage check-ins/outs, and guide them with local recommendations while maintaining a warm, professional presence.

The role requires flexibility across a rotating roster including weekends and holidays, with hourly rates $27.97–$41.96. We offer development opportunities, staff discounts, health benefits, and a supportive team culture at Minor