Guest Services Agent

Quest Apartment Hotels; Sydney; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Corporate uniform

Staff, family and friends rates

Job summary

Quest Apartment Hotels at Sydney Olympic Park is seeking Guest Service Agents to join our Front Office team. The role involves greeting guests, handling check-in/check-out, processing reservations and promoting the hotel’s services to drive bookings.

We offer roles on a full-time and part-time basis at a 140-room property, with a rotating roster including mornings, weekends and public holidays. A professional, guest-focused approach and polished appearance are essential.

Qualifications

• Self-motivated and detail-oriented with a passion for hospitality.
• Strong interpersonal communication and professional presentation.
• Willingness to work a flexible roster including mornings, weekends and public holidays.

Responsibilities

• Respond to accommodation enquiries with friendly, personalised service.
• Promote the property to achieve accommodation sales and bookings.
• Process reservations and ensure accurate data capture.
• Assist guests during check-in/check-out and explain hotel facilities.
• Maintain smooth front desk operations and guest satisfaction.

Skills

Self-motivated

Detail-oriented

Interpersonal skills

Hospitality

Job description

Do you sparkle from the inside out? Quest at Sydney Olympic Park is looking for Guest Service Agents to join our hotel!

Guest Service Agents

We’re on the lookout for some fresh faces to join our team at Quest at Sydney Olympic Park.

We have several exciting opportunities for Guest Service Agents within our vibrant Front Office team on a full-time and permanent part-time basis. These roles are located in Sydney Olympic Park, NSW, within a thriving, busy 140-room apartment-style hotel.

This role involves all aspects of Front Office operations, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (e.g. check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the hotel reception desk.

The Ideal Candidate

The ideal candidate for these positions will be a self-motivated, detail-oriented individual with a genuine passion for hospitality and creating exceptional guest experiences.

You will demonstrate enthusiasm for guest experience with strong interpersonal communication with a high standard of personal presentation, and have a positive and mature approach to your work.

At Quest at Sydney Olympic Park, we are always on stage. Our Front Office team plays an important role in creating the experience our guests remember, particularly when they return from concerts, sporting events and other major moments at Sydney Olympic Park. We want people who understand that every interaction is an opportunity to make someone's day, create a moment that matters and make their stay effortless.

You will be required to have a flexible approach to your work schedule and will be available to work a rotating roster that may include mornings, weekends and public holidays.

The Opportunity

The role presents a great opportunity to be part of our growing team under the banner of the highly successful and established Quest brand.

At Quest at Sydney Olympic Park, we believe in growing people, supporting our team to build skills, confidence and experience. We have high standards, but we also believe in creating a workplace where people are supported, respected and encouraged to be themselves.

Terrific working conditions are on offer, including the provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally.

Quest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.

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